Customer Support Specialist

hace 1 mes


Bogotá Cundinamarca, Colombia RateHawk A tiempo completo

**Hey there**

Are you ready to join a fast-growing international travel-tech company and be a part of an awesome team? At RateHawk, we’re passionate about travel and technology, and we’re looking for a Customer Support Specialist (Modification Team) to help us keep our clients happy and our operations smooth.

**Who We Are**:
We're a fast-growing international travel-tech company with an amazing team, a fantastic culture, and plenty of opportunities for growth. If you love helping people and solving problems, we’d love to hear from you

**Requirements**:
**What You’ll Do**:

- **Rapidly and effectively resolve client issues**: Helping clients and partners to handle requests to cancel or change bookings through our CRM system.
- **Advise clients**:Provide expert advice on bookings and our products.
- **Work with systems**: Utilize CRM systems and our internal databases efficiently.

**What We’re Looking For**:

- **English Proficiency**: Upper Intermediate level (both spoken and written).
- **Soft Skills**:Kindness, empathy, stress-resistance, politeness, and responsibility.
- **Quick Learner**:Ability to learn quickly and stay results-focused.
- **Tech Requirements**:A functioning computer and microphone.
- **Travel Knowledge**:Understanding of the travel business and booking systems is an advantage

**Benefits**

**What We Offer**:
- **Remote Work**:Work from the comfort of your home.
- **Great Team**:Join a young and active team of super specialists.
- **Flexible Schedule**:2 days-on after 2-days off from 1 p.m. to 1 a.m. Colombia time.
- **Competitive Salary**:Earn a base salary of 550 EUR + up to 150 EUR in bonus KPI.
- **Challenging Tasks**:Tackle interesting and ambitious tasks that will elevate your professional skills.
- **Continuous Learning**:Access to seminars, trainings, and conferences. We’ll even help you get to any conference you want to attend.
- **Perks**:Enjoy corporate discounts on hotels and other services.

**The Process**:

- **Hireflix Video Interview**: If there’s a match, you’ll be invited to a video interview.
- **Internet Speed Test**:Just to make sure you’re all set for remote work.
- **Meeting with HR**: A friendly chat with our HR team.
- **Interview results and offer



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