Pricing Operations Specialist

hace 2 semanas

Bogota, Colombia Twilio A tiempo completo

**See yourself at Twilio**:
Join the team as our next Pricing Operations Specialist.

**Who we are & why we're hiring**:
Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business. We employ thousands of Twilions worldwide, and we're looking for more builders, creators, and visionaries to help fuel our growth momentum.

**About the job**:
**Responsibilities**:
In this role, you'll:

- Updating and synchronizing price and cost data across multiple tools and systems used for transacting customer orders, billing customers, and internal revenue and cost reporting.
- Managing the intake process to receive and enter pricing and cost data from other teams such as Pricing Strategy and Product Management.
- Owning quality control and accuracy of pricing and cost data.
- Notifying impacted teams when pricing and cost data is entered and updated in Twilio business systems.
- Perform ongoing and ad hoc analysis on how pricing or cost changes may impact the business, such as customer profitability impact or product profitability impact.
- Identify and implement process improvements in the pricing operations workflow.

**Qualifications**:
**Required**:

- Data entry skills with strong attention to detail.
- High level of experience and comfort with industry standard productivity tools, such as Google Suite or Microsoft Office. Spreadsheet experience is a must.
- Full proficiency in English: written, verbal, and listening
- Experience working within business processes, collaborating directly with other teams to source data and requirements and pass completed projects to dependent teams downstream.
- Experience working with Customer Relationship Management (CRM) software. Salesforce strongly preferred.
- The default expectation is to work during normal US business hours (9am - 5pm), with some flexibility in time zone alignment within the US.
- Comfort in a fast-paced environment with limited supervision. Flexibility and adaptability as processes are defined and evolve over time is a must. Must be comfortable working in a remote environment.

**Desired**:

- 1 year of administrative or business process experience (Sales Operations, Order Management, Finance) in the enterprise technology sector.
- Experience operating within industry standard enterprise software commercial business processes, such as Quote to Cash or Configure-Price-Quote systems (CPQ).

**Location**

This role will be remote based in our Bogota, Colombia.

**What We Offer**:
There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

**Twilio thinks big. Do you?**:
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

If this role isn't what you're looking for, please consider other open positions.

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