Sales Operations Specialist

hace 2 semanas

Bogota, Colombia NOKIA A tiempo completo

**Come create the technology that helps the world act together**

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

**The team you'll be part of**

You will work as a part of Centralized arm of CX Sales Support and Customer Success team working in proximity of frontline SSO, Market & Global SSOs, Key Users and Customer teams enabling strong governance, rapid change management, unifying processes, integrating systems, driving efficiency, automation and leading to cost benefit for Nokia.

**What you will learn and contribute to**
- Drive Nokia Sell Process and related tools supporting (CRM, Win the Deal Tool etc)
- Gathers end user feedback in constructive and data rich ways to drive improvement ideas.
- Develops relationships with community change agents and work jointly to build strong measuring capabilities for business success
- Brings people to data by Interviewing end users to understand ways of working and document adoption challenges.
- Contributes to roadmap improvement planning with process/tool owners, by developing strong business case recommendations
- User Acceptance Testing support for new software features releases
- Digital tool end user set-up (CRM, WtD, Salesforce CRM Analytics), ensuring cost/ROI licenses and contributing to the ongoing security/privacy and governance policies that are documented
- Engagement with BG counterparts to manage and support the tool end user authorizations.
- Problem solve end user system and process queries via CRM support tickets, acting as Tier 1 agents within a 3-Tier support operational model
- Identifies training needs and develops short role-based training materials for tool/process based understanding within the community
- Coordinates with global and change mgmt. team on large community info sessions and learnbite training quizzes
- Shares ongoing tips and tricks and ways to improve knowledge around tool and process by use case/end user experiences.
- Lead the tasks on behalf of stakeholders, drive CRM and Process related tasks, interface with IT, Finance, CRM Tier Admin and few other Teams time to time to successfully deliver the scope.

**Your skills and experience**
- Salesforce CRM, Office 365, advanced PowerPoint, SharePoint skills, Understanding of Nokia SELL process, JIRA.
- Experience in creating detailed scope documents, process flow diagrams, creating and giving presentations.
- Prior experience on CRM / Win the Deal tool or other process related tools
- User support and user training experience
- Strong planning and prioritization skills - handles multiple tasks with conflicting/ overlapping timelines.
- Strong verbal communication skills - comfortable communicating over the phone and in person with sales team members and management staff at various levels
- Builds working relationships with team members and personnel at all levels.
- Minimum 10+ years extensive relevant experience and/or a graduate / postgraduate equivalent degree.

Nice to have:

- Sales team or Sales Support Functional experience

**What we offer**

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

**Nokia is committed to inclusion and is an equal opportunity employer**

Nokia has received the following recognitions for its commitment to inclusion & equality:

- One of the World’s Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
- LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.
We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.

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