Collections Specialist

hace 7 meses

Colombia Medical Departures Inc. A tiempo completo

**About Us**:
We're passionate about connecting patients with the best dental care around the world. In this role, you'll play a vital role in ensuring a seamless and positive experience for both patients and dental clinics partnering with us.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**BENEFITS**:
**BASE SALARY**: $500 - $1,000 (USD) DOE

**COMMISSION**: 5% of revenue collected (above base pay)

**BENEFITS**: 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity.

**About the role**:
As a Patient Quality Specialist, you'll be responsible for making outbound phone calls to patients who have booked dental appointments through Medical Departures. Your primary objective will be to gather crucial information and ensure satisfaction with the booking process.

**RESPONSIBILITIES**:

- **Outbound Calls**:

- Conduct outbound calls to patients after their dental appointments to confirm treatment details, including the treatment received, the date of treatment, and the name of the dental clinic.
- **Patient Feedback**:

- Facilitate a brief customer care agent review by collecting a 1-5 star rating (5 being excellent) and patient comments.
- Evaluate the performance of customer care agents based on patient feedback, assigning review scores ranging from 1 to 5 stars, with 5 being excellent, and gather patient comments for qualitative insights.
- **Clinic Evaluation**:

- Obtain feedback from the dental clinic by gathering a 1-5 star rating (5 being excellent) and their comments on the patient's experience.
- Gather feedback on dental clinics, including a review score based on the patient's experience and detailed comments for a comprehensive understanding of the clinic's service quality.
- Ensure accurate and timely documentation of all interactions and feedback in the company’s database for quality assurance and improvement purposes.

**QUALIFICATIONS**:

- Excellent communication skills, with a strong ability to engage with patients empathetically and professionally over the phone.
- Professional and courteous phone demeanor.
- Detail-oriented with a keen eye for accuracy in data collection and documentation.
- Ability to work independently and as part of a team, demonstrating strong problem-solving skills and initiative.
- Proven experience in customer service, quality assurance, or a similar role, preferably in the healthcare or dental industry.
- Understanding of basic medical and dental terminology is preferred.

**ADDITIONAL DUTIES AS REQUIRED**
- Attend regular team meetings
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of Medical Departures Inc.’s sales and revenue objectives
- Help build the world’s largest global medical marketplace

**BENEFITS**:

- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a team dedicated to providing exceptional customer service.
- Make a positive impact on the lives of patients seeking dental care abroad.

**EQUIPMENT REQUIREMENT**:

- High speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities

**About Medical Departures Inc.**:
**Salary**: $1,951,435 - $3,902,870 per month

Application Question(s):

- work schedule flexibility (work on weekends)

**Experience**:

- debt/bill collection: 2 years (required)
- cold calling: 2 years (required)

**Language**:

- English (required)

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