Collections Specialist

hace 6 meses

Colombia Medical Departures Inc. A tiempo completo

**About Us**:
We're passionate about connecting patients with the best dental care around the world. In this role, you'll play a vital role in ensuring a seamless and positive experience for both patients and dental clinics partnering with us.

We are a fully remote company. The team is spread throughout Latin America, Europe, Africa, and Asia. With more than 50 team members, the team forms a well-linked network across a variety of locations, lifestyles, and backgrounds.

**BENEFITS**:
**BASE SALARY**: $500 - $1,000 (USD) DOE

**COMMISSION**: 5% of revenue collected (above base pay)

**BENEFITS**: 100% remote work, healthcare allowance, mobile & internet allowance, unlimited sick & vacation days, maternity/paternity.

**About the role**:
As a Patient Quality Specialist, you'll be responsible for making outbound phone calls to patients who have booked dental appointments through Medical Departures. Your primary objective will be to gather crucial information and ensure satisfaction with the booking process.

**RESPONSIBILITIES**:

- **Outbound Calls**:

- Conduct outbound calls to patients after their dental appointments to confirm treatment details, including the treatment received, the date of treatment, and the name of the dental clinic.
- **Patient Feedback**:

- Facilitate a brief customer care agent review by collecting a 1-5 star rating (5 being excellent) and patient comments.
- Evaluate the performance of customer care agents based on patient feedback, assigning review scores ranging from 1 to 5 stars, with 5 being excellent, and gather patient comments for qualitative insights.
- **Clinic Evaluation**:

- Obtain feedback from the dental clinic by gathering a 1-5 star rating (5 being excellent) and their comments on the patient's experience.
- Gather feedback on dental clinics, including a review score based on the patient's experience and detailed comments for a comprehensive understanding of the clinic's service quality.
- Ensure accurate and timely documentation of all interactions and feedback in the company’s database for quality assurance and improvement purposes.

**QUALIFICATIONS**:

- Excellent communication skills, with a strong ability to engage with patients empathetically and professionally over the phone.
- Professional and courteous phone demeanor.
- Detail-oriented with a keen eye for accuracy in data collection and documentation.
- Ability to work independently and as part of a team, demonstrating strong problem-solving skills and initiative.
- Proven experience in customer service, quality assurance, or a similar role, preferably in the healthcare or dental industry.
- Understanding of basic medical and dental terminology is preferred.

**ADDITIONAL DUTIES AS REQUIRED**
- Attend regular team meetings
- Weekend availability, according to shift schedule (5 days on, 2 days off)
- Early/late availability, according to shift schedule
- Preventing unsound or unethical business practices.
- Submitting timely expense reports for reimbursements and completing other tasks and reports in accordance with Company policies and procedures.
- Support the achievement of Medical Departures Inc.’s sales and revenue objectives
- Help build the world’s largest global medical marketplace

**BENEFITS**:

- Competitive salary and benefits package.
- Opportunity to work in a fast-paced and dynamic environment.
- Be part of a team dedicated to providing exceptional customer service.
- Make a positive impact on the lives of patients seeking dental care abroad.

**EQUIPMENT REQUIREMENT**:

- High speed internet & mobile connections
- Reliable computer & mobile device with audio and video capabilities

**About Medical Departures Inc.**:
**Salary**: $1,951,435 - $3,902,870 per month

Application Question(s):

- work schedule flexibility (work on weekends)

**Experience**:

- debt/bill collection: 2 years (required)
- cold calling: 2 years (required)

**Language**:

- English (required)

  • Billing & Collections Specialist

    hace 5 meses

    Colombia Virtuagym A tiempo completo

    As Virtuagym keeps on growing, we are now looking for a new face to complement our team. As** Billing & Collections Specialist **you will be joining our Finance Automation team. Will you join us to create a healthier and happier world? This is a remote position from Colombia, where you will be working for our global teams. We are a **remote-friendly**...

  • Senior Collections Specialist

    hace 4 semanas

    Colombia The MBA Fund A tiempo completo

    Jeeves is a groundbreaking financial operating system built for global businesses that provides corporate cards, cross-border payments, and spend management software within one unified platform. The company operates across 20+ countries including Brazil, Canada, Colombia, Mexico, the United Kingdom, across Europe, and the United States, and serves over...

  • Collections Specialist

    hace 5 meses

    Colombia Solvo Global A tiempo completo

    ¡Buscamos bilingües dispuestos a crecer con _**SOLVO GLOBAL!**_ En Solvo Global estamos buscando personas con un excelente nível de **inglés** para trabajar como Especialistas de Cobro la tarea principal sera que se pondrán en contacto con los clientes por teléfono para cobrar cuentas vencidas y/o Negociar acuerdos de pago. - **Requisitos de la...

  • Senior Collections Lead

    hace 3 semanas

    Colombia The MBA Fund A tiempo completo

    Jeeves is a pioneering financial platform for global businesses.We are seeking a highly skilled Senior Collections Specialist to oversee both internal and external Collection Operations for our global markets.As a key member of our team, you will work closely with internal Finance, Risk, Product, and Operational teams to build a sound internal collections...

  • Collections Specialist

    hace 5 meses

    Colombia S-workz A tiempo completo

    Collections Specialist **Bilingual - English B2+** Onsite Medellin - Mall Vizcaya, Monday to Friday office hours **Responsibilities** - Process outgoing payments in compliance with financial policies and procedures - Perform day to day financial transactions, including verifying, classifying, and recording accounts payable data - Reconcile the accounts...

  • High-Growth Collections Strategist

    hace 2 semanas

    Colombia The MBA Fund A tiempo completo

    We are looking for a talented Senior Collections Specialist to oversee both internal and external Collection Operations for global markets.Key Responsibilities:Build out and oversee a team to handle collection processes at a rapidly growing international company.Drive continual automation and measurement against critical collection metrics, operational...

  • Collections Specialist I WFH

    hace 1 mes

    Colombia Cloudstaff A tiempo completo

    Collections Specialist I WFH Work-From-Home (CS Everywhere) - A work setup with unlimited access to the office and combined the flexibility and cost savings that comes with working from world-class offices. Job is more B2B oriented. Responsibilities Insure collection policies and SLAs are followed Respond to customer support tickets/cases. Work...

  • Collections Clerk

    hace 6 meses

    Colombia GP Transco A tiempo completo

    _**Job Description**_ GP Transco, a leader in the transportation industry in Chicago, Illinois, is looking for a dependable person to join our rapidly growing company. We are seeking to fill the position of Collections Specialist. The position is responsible for various accounting functions and serve as the link between the company's financial department...

  • Administrative Operations Specialist

    hace 2 semanas

    Colombia Bighornlaw A tiempo completo

    Job OverviewBighorn Roofing is seeking an experienced Administrative Operations Specialist to join our dynamic team. In this role, you will be responsible for ensuring the smooth operation of our office, handling administrative tasks efficiently and effectively, and providing exceptional customer service.Key Responsibilities:Office Organization: Maintain a...

  • Financial Analyst Portfolio Specialist

    hace 5 días

    Colombia Equinix, Inc. A tiempo completo

    About EquinixEquinix, Inc. is a digital infrastructure company operating over 260 data centers globally.We enable organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value while supporting their sustainability goals.A career...

  • Customer Service Representative

    hace 6 meses

    Colombia solvo Global A tiempo completo

    !En Solvo Global buscamos los mejores talentos bilingües! Cliente: Liquid Global Company Posición: Collections specialist Funciones: - Realice un mínimo de 150 a 200 llamadas por día - Actualice la información en el sistema. - Participar en proyectos, tareas y otras tareas de recolección según lo asignado por la administración - generar,...

  • Collection Specialist

    hace 5 meses

    Colombia D&S Global Solutions A tiempo completo

    **Position Title**: Bilingual Collections Agent **L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus **Contract Type**:Labor / Indefinite Terms **Equip. required**: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB **Job Start Date**: Immediate **Location**: Remote **Country**: Colombia **Hours**: 8:00...

  • Senior Collection Specialist

    hace 6 meses

    Colombia D&S Global Solutions A tiempo completo

    **Position Title**: Senior Bilingual Collections Agent **L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus **Contract Type**:Labor / Indefinite Terms **Equip. required**: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB **Job Start Date**: Immediate **Location**: Remote **Country**:...

  • Accounts Receivable Specialist

    hace 3 semanas

    Colombia SigNet Technologies A tiempo completo

    Job SummaryThe Accounts Receivable Specialist at SigNet Technologies plays a vital role in managing the company's accounts receivable processes, ensuring timely collection of outstanding invoices, and maintaining accurate financial records.Key Responsibilities:Generate and distribute accurate invoices to clients based on contract terms and project...

  • Credit Service Operations Specialist

    hace 5 días

    Colombia Medtronic A tiempo completo

    About the RoleMedtronic is a mission-driven leader in medical technology and solutions with a legacy of integrity and innovation.We are seeking a skilled Credit Services Representative to join our team. In this role, you will analyze credit information to establish customers' credit limits, permitting highest profitable sales consistent with reasonably...

  • Accounts Receivable Specialist

    hace 1 mes

    Colombia SigNet Technologies A tiempo completo

    Job SummaryThe Accounts Receivable Specialist plays a vital role in managing the company's accounts receivable processes, ensuring timely collection of outstanding invoices, and maintaining accurate financial records.Key Responsibilities:Generate and distribute accurate invoices to clients based on contract terms and project milestones.Monitor and manage the...

  • Track and Trace Specialist

    hace 5 meses

    Colombia Hubtek LLC Colombia A tiempo completo

    **Hubtek** is a company that believes in young talent and seeks to support the development of its employees on a personal and professional level through learning experiences and growth opportunities. We support companies through our **Talent, Technology, and Training** services. In our **modern offices** we provide **different amenities** such as casual...

  • Customer Service

    hace 6 meses

    Colombia Solvo Global A tiempo completo

    Únete a la mejor empresa en crecimiento con un ambiente totalmente diferente, lleno de nuevas experiências y oportunidades. ¡**NO SOMOS UN CALL CENTER!** Como Especialista en Cuentas por Cobrar y Servicio al Cliente, serás clave para garantizar que todas las funciones contables se realicen de manera precisa y oportuna, sin la presión de trabajar en un...

  • Accounts Receivable Specialist

    hace 1 mes

    Colombia SigNet Technologies A tiempo completo

    Join our team at Convergint Federal Solutions. Become part of one of the nation's leading security integrators for the U.S. Federal Government. Convergint Federal Solutions (CFS) is a systems integration company that is focused on the physical security with locations in Maryland, Virginia, and North Carolina. CFS is a leader in the design,...

  • Cyber Security Specialist for National Intelligence Operations

    hace 5 días

    Colombia Global Dimensions A tiempo completo

    At Global Dimensions, a HUBZone and veteran-owned small business, we are committed to delivering cutting-edge solutions for national security challenges. We currently seek a highly skilled Cyber Security Specialist for our team in Columbia, Maryland.About the Job:The successful candidate will possess extensive experience in conducting all-source analysis...