Senior Collection Specialist

hace 4 semanas

Colombia D&S Global Solutions A tiempo completo

**Position Title**: Senior Bilingual Collections Agent

**L**anguage (s)**: All applicants must speak fluent English. Any other language is a plus

**Contract Type**:Labor / Indefinite Terms

**Equip. required**: Computer 8GB RAM / Windows 10 or later / Internet speed 30 MB

**Job Start Date**: Immediate

**Location**: Remote

**Country**: Colombia

**Hours**: 8:00 AM to 5:00 PM US CST Monday to Friday
- Flexible schedule based on business needs_

**Reports to**: Collections Supervisor/Manager

**Company Overview**

D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, with headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA, and Asia providing services into over 190 countries for our clients.

The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.

**Essential Duties and Responsibilities include the following**:

- Use advanced call structures and techniques
- Engage internal/external communication to find responsibles and solve issues that are preventing payment
- Negotiates resolution
- Verify return/payment terms, funding sources and process condition
- Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc
- Manages a portfolio of accounts to promote efficiency within standards
- Utilize concise notes/updates in corporate/client databases
- Research cases to find viable contact sources when information provided is not current
- Build business cases to support payment/return/write-off decisions
- Track daily metrics and performance to attain required goals
- Demonstrate behaviors reflecting our policies
- Maintain a positive customer relationship
- Exceed standards expressed by the client
- Reconcile Accounts to understand what is collectable
- Be able to explain his collection portfolio and progress to upper management
- Ability to work a flexible schedule
- Native or fluent speaker of other languages, apart from English, is a plus
- Proficient in Microsoft Office and other industry software
- Knowledge of ERP (SAP, Oracle)
- Ability to build rapport, ask questions, listen and redirect the conversations
- Ability to overcome objections, analyze responses and negotiate resolutions
- Work independently and as part of a team to achieve required metrics and standards
- Solid time management skills
- Knowledge in customer service, accounts receivable, invoicing, collections and/or finance
- Ability to adapt to new business opportunities, challenges and client demands
- Excellent verbal and written communication skills
- Ability to learn and grow with our organization
- Great analytical, critical thinking and problem-solving abilities

**Qualifications**

4+ years of collections experience

Preferred Order to Cash experience

Be able to operate in changing, fast paced environments

Be able to make decisions under pressure while evaluating risks

High proficiency in handling technical concepts and terminology related to the Account Receivable/Finance field.

Experience with an automated telephone dialing system and collections database

Associate's degree in business preferred

Must be detail oriented, with the ability to work independently.

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