Customer Service Associate

hace 3 semanas

Colombia CreateMe A tiempo completo

Founded in 2018, CreateMe is a world leader in customization and on-demand apparel technology. Our solution spans software front-end to automated manufacturing delivery at speed and at scale. CreateMe empowers brands to eliminate waste, maximize margins and create limitless means of self-expression for every consumer.

We're based in New York City with a global footprint that extends to London, Hong Kong, Tokyo, Seoul, Sydney and beyond. It includes customization services worldwide, a manufacturing R&D lab in San Francisco, and a specialized R&D team in Portland.

**About the Role**:
**Responsibilities**:

- Maintaining and managing the ticketing system
- Diagnosing and resolving problems to the customer's satisfaction
- Assisting with customer software rollouts remotely
- Completing QA testing on any new/updated software
- Identify ways to assist in the development of internal processes and procedures to improve upon the efficient running of the Customer Support Team and the overall customer experience

**Required Skills/Abilities**:

- At least 1 year experience in an IT/Technical Service Desk/Technical Support Role
- Experience of working in client-facing environments
- Fluent English (spoken and written)
- A passion for customer service and an interest in software development/management
- Good communication skills and the confidence to pick up the phone and liaise with people who may be working under pressure and in a fast-paced environment
- A good understanding of computer hardware and networking
- Initiative and confidence to take ownership of a problem and manage it through to resolution
- A high technical aptitude and strong attention to detail
- Self-motivated and proactive with demonstrated creative and critical thinking capabilities
- An ability to remain flexible and calm in the face of ambiguity
- A passion for making things work better and more efficiently
- Proficiency with Excel and/or Google Sheets
- Experience gathering and documenting business rules and requirements
- Ability to edit JSON files in a plain text editor
- Comfort working on a POSIX command line like Mac Terminal

**Additional Skills/Abilities (Nice to Haves)**:

- An understanding of Freshdesk ticketing system
- Knowledge of software implementation process and workflow
- Relevant experience across retail and e-commerce

**Working at CreateMe**:

- Be rewarded for your innovation through our Inventor Award and Recognition program
- Stay healthy and happy through our comprehensive medical, dental and vision insurance
- Be a part of a community and take part in our lunch'n learns and team outings
- Learn and grow through formal and informal learning opportunities
- Enjoy working for a global company based in the US
- At CreateMe Technologies, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, gender, sexual orientation, age, marital status, veteran status, or disability status._

**_ #LI-JR1_**:

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