Call-center Project Manager for Customer Support

hace 5 días


Bogota, Colombia Pexly A tiempo completo

Join our fast growing company as a **Project manager for Customer Support project** with Fluent English skills.

You will manage our client´s projects and teams of tech support agents. This unique experience will be a perspective for your career growth.

**It is a remote full-time position.**

**Schedule**: Monday to Friday; 5PM - 2AM CET (11AM - 8PM EST)

**At PEXLY you have great opportunity to get**:

- Experience in the international company working with people around the globe;
- Salary for trial period and after: 1200 USD - trial period (3 months); 1400 USD - after trial; bonus - up to 200 USD after 4 months.
- Dynamic work in a young team of like-minded people in a beauty field;
- Management's attention, support and motivation.

**Your responsibilities**:

- Launching, leading and managing Technical Support projects in BPO company;
- Controlling, tracking, and improving project's performance and KPIs;
- Experience in leading the remote team (at least 10 agents);
- Maintaining and improving day-to-day operations;
- Managing the Team leaders;
You will be a part of our team to develop outsourcing business globally
- English C1 oral and written;
- Experience as a Project manager/Account manager or a Team Lead 3 years+ in the Technical or Customer support field;
- Experience in communication with B2B clients;
- Experience in managing and controlling teams;
- Good communication skills;
- Attention to details, focus on objectives;
- Advanced computer skills;
- You can work as a self-employed;
- You can work from home, don’t be distracted;
- Knows Google Suite (Gmail, Docs, Sheets, Calendar);
- Have your own PC and good Internet connection.

**PEXLY** is a global company. We empower businesses all over the world through providing remote assistants and outsourced teams specialized in customer support, tech support, back-office activities, and agile sales and marketing support.

We respect the individuality and culture of each member of our large team, appreciate the contribution of each employee to support our Customers.

We will be glad to welcome you in our team. **Grow your career** with PEXLY

**Job Types**: Full-time, Contract
Contract length: 12 months

**Salary**: $4,900,000 per month

Application Question(s):

- Do you have experience as a Project Manager/ Account Manager in Technical or Customer Support, call-center field?
- Do you have experience to manage the project with more than 30 agents in call-center or BPO company with more than 30 agents?
- Are you ready to cooperate as self-employed by the contract for 1200?

**Language**:

- English fluently (required)

Application Deadline: 15/09/2023
Expected Start Date: 30/03/2024



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