Real Time Analyst

hace 4 meses

Bogotá Cundinamarca, Colombia ContactPoint 360 A tiempo completo

**Why Join ContactPoint360?**

At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.

We are one of the fastest-growing BPOs in the world, and **our secret is simple: it’s our people. **We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.

**Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.**

**Job Summary Purpose**:
**Essential Duties & Responsibilities**:
**Real Time Queue Management**
- Assists and directs the day to day call traffic to service centres, assuring that service level agreements are consistently met.
- Conducts load-balancing through skill based routing system.
- Works with the assigned operations management team in adhering with the planned schedules and activities, implementing action plans aimed to alleviate on-going and anticipated challenges.
- Partners with the assigned operations department in coming up with real time action plans needed to mitigate the on-going challenges and works with the team in the proper execution of the tasks at hand.
- Send out staffing proposal for the week and performs adjustments to ensure a balanced staffing.
- Maximize staffing opportunities through plotting off-phone activities for future days (+1 to +14 days).
- Implements and supports a standardized call center staffing model, as well as makes recommendations, adjustments, and serves as key analyst for staffing questions for management.

**Communication**
- Provides real time analysis around productivity impacting scenarios to customers to enable them in making timely decisions about offline activities and outages
- Assists with staffing requirement analysis and scheduling of staff to ensure contractual service levels are always met and communicates plan to the assigned operations management.
- Provides ongoing internal communications with call centre staff and management on load balancing and staffing requirements in real-time, historically, and proactively. - Performs analysis to support call trending and tracking of call volumes used to assist in staffing decisions.
- Acts as the focal point between the client workforce management team and the assigned operations management.
- Participates in and contributes to performance improvement activities.
- Conducts post-mortem analysis on missed KPIs and leads discussion with the key leaders on challenges and actions taken.

**Real Time Reporting**
- Establishes and maintains appropriate level of call center reporting to key stakeholders.
- This is including but not limited to real-time and historical reporting on call volumes, staffing, and historical call trends.
- Establishes these reporting procedures and becomes a central repository of call center data.
- Assists operations leaders with ad-hoc reports needed detailing performance outputs and/or challenges.
- Participates in special projects and performs other duties as assigned.
- Outage Escalation and Management
- Gathers relevant information on technical issues and communicates with the appropriate support departments.
- Communicates the outage or issue to the supported client counterparts until resolution

**Educational Background**:

- Preferably a college graduate, or at least with secondary school diploma.

**Skills Requirements**:

- Good understanding of basic contact center metrics and overall contact center operations;
- Can articulate performance metrics and calculations such as, but not limited to, Service Level, Staffing Adherence, Avg Handle Time, Avg Speed of Answer, etc.;
- Demonstrates high sense of urgency, quick thinker and sound problem solving skills;
- Must have good organization and time management skills;
- Excellent verbal and written communication skills;
- Ability to perform multiple tasks without compromising quality output in a fast-paced environment;
- Strong team player and able to motivate and influence others;
- Proficiency using Microsoft Office software products;
- Self-motivated, able to work effectively under mínimal supervision;
- Flexible, ability to adapt quickly to change;
- Required to work flexible hours/shifts.

**Conditions**
- $2´300.00 Base salary
- Flexibility in accommodating varied working schedules.
- 100% on site
- Paid Vacation and Sick leave
- Career & Leadership Development Training Programs
- Corporate Employee Discounts on Partnered Stores

  • Real Time Analyst

    hace 2 meses

    Bogotá, Bogotá D.E., Colombia ContactPoint 360 A tiempo completo

    Role OverviewContactPoint360 is a forward-thinking company that prioritizes employee growth and innovation. As a Real Time Analyst, you will play a pivotal role in ensuring compliance with customer service level agreements by effectively managing call center traffic. This involves serving as the call traffic and trending analyst for assigned operations,...

  • Real Time Analyst

    hace 2 meses

    Bogotá, Colombia ContactPoint 360 A tiempo completo

    Who we are: At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are...

  • Wfm Real Time Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Associate, Real Time Management

    hace 1 mes

    Bogotá, Colombia Convergys A tiempo completo

    Associate, Real Time Management Job Title: Associate, Real Time Management The Associate, Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client...

  • Real Time Management Team Member

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Convergys A tiempo completo

    About the Role: We are seeking a skilled Real Time Management Team Member to join our team in COL Bogota - Plaza Titan. This is a full-time position that requires excellent communication and organizational skills, as well as proficiency in Excel and other Microsoft Office tools.

  • Executive Real Estate Financial Analyst

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia EMAPTA A tiempo completo

    About Emapta LatamEmapta Latam is a trailblazing startup that is revolutionizing the future of flexible living by blending the comforts of apartment life with the convenience of top-notch hospitality. Founded in 2017, this innovative company is redefining real estate with tech-savvy solutions and curated, community-centered spaces across America's most...

  • Senior Commercial Real Estate Finance Analyst

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Sagan A tiempo completo

    About the RoleWe are seeking a highly skilled Senior Commercial Real Estate Finance Analyst to join our team at Sagan. This is an exciting opportunity for a detail-oriented and strategic thinker to play a pivotal role in supporting our Investments Department.

  • Senior Financial Analyst

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia BruntWork A tiempo completo

    This is a remote position.Role Name: Senior Financial AnalystSchedule:40 hours per weekMonday to Friday8:00am to 5:00pm, Peoria, Arizona, time; 8 hours per day with an hour of unpaid breakClient Timezone: ArizonaCompany Overview: Be part of an innovative, fast-growing real estate investment firm that's reshaping the industry across multiple states. This...

  • LATAM Real Estate Private Equity Analyst for Opportunity Housing, Inc.

    hace 2 meses

    Bogotá, Colombia Somewhere A tiempo completo

    LOOKING FOR LAT-AM CANDIDATESPosition : Real Estate Private Equity Analyst (Latam)Working Hours : Monday - Friday, 9:00am - 5:00pm, ESTSalary Range : $1000 - $3000Location : Remote, LATAM (Argentina, Colombia, or Mexico preferred)About the jobWe are a fast-growing startup looking to expand our team with a talented Real Estate Private Equity Analyst. Our goal...

  • Finance Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia CBRE A tiempo completo

    **Finance Analyst** **Job ID** - 180748**Posted** - 22-Aug-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Accounting/Finance **Location(s)** Bogota - Distrito Capital de Bogota - Colombia ¡Únete a nuestro equipo global líder en servicios de real estate! Estamos buscando un Analista Financiero Junior apasionado y...

  • Part-Time Experience Analyst

    hace 2 semanas

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Part-Time Experience AnalystLocation: Remote (CST Time zone)Salary Range: up to 1000 USDWork Schedule: Weekend shift (24 hours/week):Person 1:Fri 11:00 PM CST - Sat 11:00 AM CSTSat 11:00 PM CST - Sun 11:00 AM CSTPerson 2:Sat 11:00 AM CST - 11:00 PM CSTSun 11:00 AM CST - 11:00 PM CST*** Opportunities for additional hours availableNOTE: INDEPENDENT...

  • Real Estate Acquisitions Manager

    hace 1 mes

    Bogotá, Cundinamarca, Colombia smartchoicehomebuyers.com A tiempo completo

    Job Description: Smart Choice Home Buyers is seeking a motivated and experienced Real Estate Acquisition Manager to join our dynamic team. In this remote role, you will be pivotal in acquiring investment properties on our behalf. Your responsibilities will include identifying and evaluating potential properties, negotiating purchase agreements, and ensuring...

  • Bookkeeper (Real Estate Experienced)

    hace 1 mes

    Bogotá, Cundinamarca, Colombia REA Services LLC A tiempo completo

    **What We Are Looking For**: We are seeking a Real Estate Accounting industry experienced Bookkeeper to join our team and assist with various bookkeeping and accounting tasks for our clients. **About us**: At REA, we're a fast-growing, technology-driven accounting company dedicated exclusively to the real estate industry. We specialize in automating...

  • Lead Qualification Analyst

    hace 2 meses

    Bogotá, Cundinamarca, Colombia TRANS-PRO LOGISTICS A tiempo completo

    **Lead Qualification Analyst** Join **Trans-Pro Logistics Inc**, a dynamic and rapidly growing third-party Transportation and Logistics provider with over three decades of experience. We specialize in freight services across Canada, the United States, and Mexico, delivering exceptional transportation solutions to our expanding client base. If you’re...

  • Executive Assistant

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia EB5 Investors Magazine A tiempo completo

    **Job Description: Executive Assistant - Real Estate & EB-5 Investment Company** (Remote, Full-Time, Independent Contractor) **About Us** We are a dynamic real estate company with a focus on EB-5 investment opportunities, working closely with clients and stakeholders globally. We are seeking a proactive, resourceful, and self-driven Executive Assistant to...

  • Transaction Coordinator

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia VirtuPartner A tiempo completo

    **About Us**: At VirtuPartner, we are a dynamic and growing virtual assistant company dedicated to helping businesses streamline their operations through various services, including administrative tasks, social media management, and customer service. We are committed to fostering an inclusive environment that values diversity. As an equal opportunity...

  • Real Estate Portfolio Analyst

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Wbl California, Llc A tiempo completo

    About WBL California, LLC ()WBL California, LLC provides short-term commercial loans to small and medium-sized businesses in the US. This is a remote Contract/Consultant position with flexible hours.About the JobWe are looking for an experienced REO Analyst to join our Asset Resolution team. The successful candidate will be responsible for managing REO...

  • Accounts Receivable Financial Analyst

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Achievers A tiempo completo

    Unlock Career Growth as an Accounts Receivable Financial AnalystWe are seeking a detail-oriented and analytical individual to join our team as an Accounts Receivable Financial Analyst. This role offers a unique opportunity to work in a fast-paced environment, where you will be responsible for managing the full cycle of accounts receivable and collections...

  • Security Analyst

    hace 3 meses

    Bogotá, Cundinamarca, Colombia B Braun A tiempo completo

    **Descripción empresa**: TRABAJAMOS CADA DÍA PARA SER UN PROVEEDOR COMPLETO PARA EL CUIDADO DE LA SALUD. En B. Braun desarrollamos soluciones eficientes y buenas prácticas para el cuidado de la salud gracias a un diálogo constructivo con nuestros clientes y colaboradores. A través de una estrecha relación y cooperación con los profesionales de la...

  • Real Estate Acquisitions Specialist

    hace 4 meses

    Bogotá, Cundinamarca, Colombia LPI Home Buyers LLC A tiempo completo

    Job Description: This is a FULL-TIME stable position for a REMOTE sales representative to work for an established Real Estate Investing Company that specializes in purchasing distressed properties from motivated sellers. Salary plus commission! Salary plus commission! Income potential: $50k plus. Job Requirements Include: - Reliable Phone AND Internet...