Specialist Account Operations

hace 2 semanas

Bogota, Colombia Adidas A tiempo completo

Purpose & Overall Relevance for the Organization:
- Support the business to achieve sales and market strategy objectives. Ensure a reliable, adequate, and competitive E2E service level for all assigned account pool.- Responsibilities:
- Assist in providing customer service support to all assigned customers in specific market.
- Ensure close cooperation with internal and external Stakeholders (e.g. Sales, AO Team, Finance, Order Fulfilment, etc) with the following topics:

- Backlogs, scheduled deliveries, cancellations, launches, pre-pack promotions, etc.
- Monitoring credit-blocked orders and coordinating credit limit increases (credit requests) with Finance and Sales
- Coordinating new customer set-ups and changes to customer master data, customer number closures, order blocks as well as changes to and withdrawal from associations, in cooperation with Finance, IT and Customer Master Management, etc.
- Setting and/or authorizing order and invoice value date in accordance with the applicable value date and signature regulations
- Contribute to Order Integration Management by ensure the accurate integration of customer orders into company systems while verifying order and master data accuracy and proactively addressing issues directly with customers and/or internal departments.
- Contribute to Order Book Management by recording and managing all types of orders; managing deliveries to ensure timely and complete delivery, including order prioritization in compliance with the strategic guidelines for sales control.
- Contribute to the Logistics development by extensively tracking forwarded deliveries and package deliveries and initiating escalation in the event of delays and irregularities.
- Support the Returns & Complaints team in handling for new requests and support in processing returns and complaints in line with the policy regulations.
- Stand in for and support colleagues working in other groups within AO.
- Key Relationships:
- Account operations, Customers, Sales Channel Management, Global Operations in US & Canada (Purchasing, Warehouses, Order Fulfilment, Inbound and Outbound), IT, Planning, Finance and Controlling, Marketing, external providers such as forwarding companies, associations.- Knowledge, Skills, and Abilities:
- Advanced working knowledge of MS Office
- SAP, Sales Force (not excluding).
- Excel Intermediate to Advanced (excluding).
- Advanced English C1 (written and spoken) excluding.
- High level of customer orientation and communication skills
- Process-oriented mindset and in-depth understanding of complex correlations
- Autonomous and independent working style
- Requisite Education and Experience/Minimum Qualifications:
- Bachelor's degree (completed or in progress).
- 1-3 year’s working experience in providing customer support in the field of customer service, sales, supply chain and/or logistics (not excluding).

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

***
- JOB TITLE:
- Specialist Account Operations- BRAND:
- adidas- LOCATION:
- Bogota- TEAM:
- Sales- STATE:
- DC- COUNTRY/REGION:
- CO- CONTRACT TYPE:
- Full time- NUMBER:
- 511700- DATE:
- May 22, 2024

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