Sr. Order Management Analyst

hace 1 mes

Bogotá Cundinamarca, Colombia Genesys A tiempo completo

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Job Title: Sr. Order Management Analyst

Department & Team: Global Order Management

Reports to: Order Management Sr. Director

Location: Virtual
- Colombia

Key Responsibilities:
In this role, the primary responsibilities will include (but are not limited to):

- Review and verify order documentation received from the field and customers (quotes, purchase orders, SOW's, contracts, etc.)
- Bill transactions on a timely basis and within month/quarter/year end deadlines.
- Work with collections team to resolve any invoice queries, including processing credit memos.
- Order paperwork review to ensure adequacy for processing and invoicing.
- Assurance that work is performed in accordance with all Controls (including SOX Controls)
- Dealing with order & billing related queries from other departments within the organization.
- Filing of customer order documentation.
- Work with all relevant departments to maintain correct corporate data and account history.

Minimum Requirements:

- Fluency in Spanish (speaking and writing) highly preferable.
- Ability to work within tight deadlines with accuracy and efficiency.
- Ability to communicate and interact seamlessly with rest of the organization, especially with Sales Teams and Customer/Partner community.
- Prior Order Entry experience would be highly preferred.
- Ability to work with stakeholders remotely across the different global regions
- Knowledge of Software licensing and Cloud business model preferred.
- Bachelor’s degree required; Accounting / Finance concentration preferred.
- Attention to detail.
- Excellent communication and customer service skills
- Ability to prioritize multiple tasks.
- Ability to perform root cause analysis and generate improvement ideas
- Good understanding of the order management flow in an enterprise software business.
- Some basic level of accounting skills and understanding of revenue recognition.
- Strong analytical skills
- Excellent time management and ability to work under pressure.
- Excellent English verbal communication skills
- Continuous improvement mindset
- Willing to work a night shift schedule.
- Willing to work at night shift schedule.

If a Genesys employee referred you, please use the link they sent you to apply.

About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit


Reasonable Accommodations:
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

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