Senior Business Analyst

hace 5 días


Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo
About the Role

We are seeking a Senior Business Analyst to join our Global Order Management team. As a key member of our team, you will be responsible for processing orders and associated billings for Genesys products.

Key Responsibilities
  1. Review and verify order documentation received from the field and customers.
  2. Ensure timely order processing and invoicing using Salesforce.com and Netsuite.
  3. Billing transactions on a timely basis and within month/quarter/year end deadlines.
  4. Work with collections team to resolve any invoice queries, including processing credit memos.
  5. Order paperwork review to ensure adequacy for processing and invoicing.
  6. Assurance that work is performed in accordance with all Controls (including SOX Controls).
  7. Dealing with order & billing related queries from other departments within the organization.
  8. Filing of customer order documentation.
  9. Work with all relevant departments to maintain correct corporate data and account history.
Requirements
  1. Fluency in Spanish (speaking and writing) highly preferable.
  2. Ability to work within tight deadlines with accuracy and efficiency.
  3. Excellent communication and customer service skills.
  4. Prior Order Entry experience would be highly preferred.
  5. Knowledge of Software licensing and Cloud business model preferred.
  6. Bachelor's degree required; Accounting / Finance concentration preferred.
  7. Tool / application experience preferred: Microsoft Excel, Outlook, Word, Database Management, Salesforce, NetSuite.
  8. Strong analytical skills.
  9. Excellent time management and ability to work under pressure.
Compensation

The estimated salary range for this position is $60,000 - $80,000 per year, depending on location and experience. This includes benefits such as medical, dental, and vision insurance, 401(k) matching, and paid time off.

About Genesys

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees.



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