Guest Service Agent

hace 3 meses


Cartagena, Colombia INTEGRIM A tiempo completo

Si cumples con el perfil no dudes en aplicar

Reconocido Hotel ubicado en Cartagena, esta en búsqueda de **Guest Service Agent**, con experiência de un año preferiblemente en el sector hotelero, con las habilidades como:
Capacidad de aprendizaje.
Paciencia y tolerancia
Organización y responsabilidad
Creatividad
Amabilidad
Empatía
Comunicación

Adicionalmente disfrutar del contacto con los clientes. Tener una voz clara y amable, ser servicial y profesional, Ser capaz de hacer las preguntas adecuadas para atender mejor las necesidades del cliente.

Este debe ser Técnico o Tecnólogo en carreras administrativas, hoteleras o afines, con algunas tareas especificas como:

- Informar a los huéspedes acerca de los distintos servicios e instalaciones con las que cuenta el hotel, al igual que los horarios de los restaurantes y bares, servicios incluidos en el paquete de vacaciones reservado y los no incluidos.
- Dar promociones del hotel y atractivos turísticos a cada cliente.
- Conocer los distintos traslados seguros y regulados que el huésped puede tomar; transfer, taxi, transporte público, entre otros.
- Reportar al jefe de servicio al cliente los incidentes diarios y comentarios relevantes para mejorar el servicio en el futuro.
- Resolver los problemas y manejar las quejas de cada huésped.
- Brindar soporte técnico a los demás departamentos, en caso de ser necesario.
- Lograr las satisfacción de cada cliente hospedado en el hotel.
- Mostrar un alto nível de profesionalismo, entusiasmo y conocimiento al desempeñar sus funciones.
- Aumentar los ingresos del hotel, utilizando técnicas de venta para promocionar los servicios adicionales del hotel.
- Contestar los correos electrónicos y reviews (reseñas) de los huéspedes.
- Entregar encuestas de satisfacción de clientes a cada huésped.

El horario ofrecido es:
1. De lunes a Sábados 47 horas semanales
2. Se ofrece contrato a termino indefinido con dos meses de periodo de prueba
3. Salario a convenir

Nota: Disponibilidad INMEDIATA

Tipo de puesto: Tiempo completo


  • Guest Experience Manager

    hace 3 semanas


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons:Four Seasons Hotels and Resorts is a global leader in the luxury hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners through a unique blend of luxury,...


  • Cartagena, Colombia Sofvio A tiempo completo

    We (Torre) are helping Fénix Beach Cartagena find a top candidate to join their team full-time for the role of Guest Experience.Compensation:COP1,6M/month.+ Commissions (~COP500K/month)Location:Fenix Beach, Cartagena Province, Bolivar, Colombia.Mission of Fénix Beach Cartagena:"To offer an unforgettable experience, based on direct contact with nature,...


  • Cartagena, Colombia Sofvio A tiempo completo

    We (Torre) are helping Fénix Beach Cartagena find a top candidate to join their team full-time for the role of Guest Experience. Compensation: COP1,6M/month. + Commissions (~COP500K/month) Location: Fenix Beach, Cartagena Province, Bolivar, Colombia. Mission of Fénix Beach Cartagena: "To offer an unforgettable experience, based on direct contact with...


  • Cartagena, Colombia Sofvio A tiempo completo

    We (Torre) are helping Fénix Beach Cartagena find a top candidate to join their team full-time for the role of Guest Experience. Compensation: COP1,6M/month. + Commissions (~COP500K/month) Location: Fenix Beach, Cartagena Province, Bolivar, Colombia. Mission of Fénix Beach Cartagena: "To offer an unforgettable experience, based on direct contact with...


  • Cartagena, Colombia Sofvio A tiempo completo

    We (Torre) are helping Fénix Beach Cartagena find a top candidate to join their team full-time for the role of Guest Experience. Compensation: COP1,6M/month. + Commissions (~COP500K/month) Location: Fenix Beach, Cartagena Province, Bolivar, Colombia. Mission of Fénix Beach Cartagena: "To offer an unforgettable experience, based on direct contact with...

  • Guest Services Supervisor

    hace 4 semanas


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing our limits and treating one another with respect and kindness. Our staff across the globe crafts extraordinary experiences for our guests, residents, and partners through a commitment to luxury and...

  • Guest Services Supervisor

    hace 4 semanas


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons thrives on the dedication of our team members. We are a diverse group of individuals who strive for excellence, pushing our limits and treating one another with respect and kindness. Our staff across the globe crafts extraordinary experiences for our guests, residents, and partners through a commitment to luxury and...


  • Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • Floor Housekeeper

    hace 2 semanas


    Cartagena, Colombia Hilton Cartagena Hotel A tiempo completo

    DescriptionA Floor Housekeeper is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper. What will I be doing?As a Floor Housekeeper, you are responsible for supervising room attendants to deliver an excellent Guest and Member experience. A...

  • Floor Housekeeper

    hace 6 días


    Cartagena, Colombia Hilton Worldwide, Inc. A tiempo completo

    Job Description Job Number: Floor Housekeeper (Job Number: HOT0AZH7) Work Locations: Hilton Cartegena Laguito Av. Almirante Brion Cartagena A Floor Housekeeper is responsible for supervising room attendants to deliver an excellent Guest and Member experience while monitoring housekeeping standards and assisting the Head Housekeeper. What will I...


  • Cartagena, Colombia Hilton Cartagena Hotel A tiempo completo

    DescriptionHousekeeping Floor SupervisorWhat will I be doing?As a Housekeeping Floor Supervisor, you will support the Housekeeping Department by ensuring the upkeep and cleanliness of the entire hotel. Specifically, a Housekeeping Floor Supervisor will perform the following tasks to the highest standards: Allocate work duties to Team Members Perform routine...

  • Table Assistant

    hace 2 meses


    Cartagena, Colombia Hilton Cartagena Hotel A tiempo completo

    DescriptionA Table Assistant is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Member experience while having extensive knowledge of menu offerings.What will I be doing?As a Table Assistant, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent...


  • Cartagena de Indias, Bolívar, Colombia Interpretia A tiempo completo

    Job OverviewAt Interpretia, we are seeking a highly skilled Customer Service Interpreter to join our team. As a Bilingual Call Center Agent, you will play a critical role in providing exceptional customer service to our clients.Key ResponsibilitiesHandle a high volume of customer calls, including emergency situations, insurance claims, and government program...

  • Resident Manager

    hace 3 semanas


    Cartagena de Indias, Bolívar, Colombia Accor Colombia A tiempo completo

    Job SummaryWe are seeking a highly skilled Resident Manager to join our team at Accor Colombia. As a key member of our hotel operations, you will be responsible for ensuring exceptional guest experiences and driving business growth.Key ResponsibilitiesLuxury Service Delivery: Provide personalized assistance to guests, ensuring their needs are met and...

  • Front Office Manager

    hace 3 meses


    Cartagena, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Cartagena de Indias, Bolívar, Colombia Interpretia A tiempo completo

    Job OverviewAt Interpretia, we are seeking a highly skilled Customer Service Interpreter to join our team. As a Bilingual Call Center Agent, you will play a critical role in providing exceptional customer service to our clients.Key ResponsibilitiesHandle a high volume of customer calls, including emergency situations, insurance claims, and government program...

  • Customer Service

    hace 3 meses


    Cartagena, Colombia Jade Optical A tiempo completo

    **REMOTE/VIRTUAL Call Center Customer Service Representative** Summary of Position: This position is responsible for first line communication with new and existing patients. This role is extremely important, requiring a warm and kind voice that is patient and truly wants to help. This position requires great language skills and fluency in both Spanish and...

  • Baker

    hace 2 meses


    Cartagena, Colombia Hilton Cartagena Hotel A tiempo completo

    DescriptionPrepares and bakes breads, rolls, breakfast pastries and desserts according to standard recipes. Prepares and bakes all breakfast pastries, breads, rolls and some desserts for restaurants and banquets. Maintains adequate supply of all prepared products on hand and ensures the proper storage and refrigeration. Ensures spoilage and waste are kept to...

  • Front Office Manager

    hace 1 semana


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the backbone of our success, and we're committed to creating a world-class employee experience that enables them to deliver unforgettable moments for our guests.About the RoleWe're...

  • Hotel Operations Manager

    hace 2 semanas


    Cartagena de Indias, Bolívar, Colombia Four Seasons Hotels and Resorts A tiempo completo

    About Four SeasonsFour Seasons is a leading luxury hospitality company that prides itself on delivering exceptional guest experiences through a commitment to excellence and a passion for innovation. Our team members around the world are dedicated to creating unforgettable moments for our guests, residents, and partners.Our CultureWe believe in fostering a...