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Customer Succes Agent
hace 4 meses
About you:
- Motivated by reaching and exceeding goals and solving customer problems
- A go-getter attitude, passion for helping customers, and effective problem-solving skills
- Energetic, proactive, intelligent and adaptive to new technologies
- A bachelor’s degree preferred and at least 3+ years of work experience
- Honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team
- A desire to be apart of a team where you can take ownership of your work AND your team's success
- The desire to grow professionally and contribute to the success and culture of the company
- Calm in stressful situations
- Personable and relatable, with the ability to connect with customers
- Strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language
- Self-starter who can work independently and think on their feet
- A willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before
- Speak spanish and fluent English
What you'll do:
- You will be responsible to run key parts of our day to day operations
- Own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills
- Develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations
- Collaborate with other operations teams to ensure a seamless customer experience
Compensation:Between 2.000.000 and 3.500.000 COP + 5USD per ticket processed based on experience and performance
In site position
Pay: $2,000,000 - $3,500,000 per month
