Retention Agent

hace 2 semanas

Colombia RMGtalent A tiempo completo

Spanish-Speaking Retention Agent - Colombia

**Job Title**: Spanish-Speaking Retention Agent (FX Company)

**Location**: Colombia (Must be based in Colombia)

As a Spanish-speaking Retention Agent for our regulated FX (Foreign Exchange) company

based in Colombia, your primary responsibility will be to engage with existing clients to enhance

their satisfaction and loyalty to our platform. You will play a crucial role in retaining clients and

fostering long-term relationships.

**Responsibilities**:
Provide exceptional customer service by addressing client inquiries, resolving issues,and guiding clients through our platform's features and services.

Build rapport and trust with clients through personalized interactions, demonstratingempathy, professionalism, and product knowledge.

Implement retention strategies and initiatives to minimize client churn and maximizeclient lifetime value.

Educate clients on market trends, trading strategies, and risk management techniques tohelp them make informed decisions.

Collaborate with the sales and marketing teams to develop targeted campaigns andpromotions aimed at retaining clients and encouraging active trading.

Monitor client trading activity and behavior to identify potential retention opportunities orred flags.

Document client interactions, feedback, and resolutions accurately in the company'sCRM system.

Stay updated on industry regulations, market developments, and company policies toensure compliance and adherence to standards.

Contribute to a positive and collaborative team environment, sharing insights, bestpractices, and feedback with colleagues.

**Requirements**:
Fluency in Spanish

**. Skillset Required**: Proactive, Marketing, Trading, Willingness To Learn New Technologies, Attention To Detail, Insight, Interpersonal Skill, Customer Service, Compliance, Flexible, Excel, Adaptability, Sales And Marketing, Product Knowledge, Trends, Interpersonal Skills, Work Independently

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