Senior Operations Manager

hace 1 semana


Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

Job Description:
Senior Operations Manager


What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role.

We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top-notch.

So come on, now we need your full concentration because it's time to imagine what it's like being a Senior Operations Manager.


Responsibilities:

  • As a Senior Operations Manager, you will manage daytoday operations business, including performance, billing, and PNL.
  • You will have weekly syncs with Operations Managers and Team Leads, as well as one on one coaching and development with TMs as needed.
  • You will meet with Senior Management and clients as needed to continue business growth.
  • You will be responsible for interviewing Operations Managers, Team Leads, and Quality Analysts. You will also promote department culture.
  • We need someone who has the proven ability to scale operations, drive performance management, and foster employee retention.
  • You are also responsible for making sure that KPIs are being met consistently and solving business problems through innovation (example of KPI's: CSAT, AHT, Resolution rate)

Requirements:

  • Twoplus years of experience as a Senior Operations Manager or sevenplus years of experience as an Operations Manager in a customer experience environment.
  • BA/BS degree preferred.
  • Experience managing supervisors, as well as coaching and developing Teammates.
About TaskUs

TaskUs (Nasdaq:
TASK) is a provider of outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ridesharing, HiTech, FinTech, and HealthTech.


As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia.

TaskUs is an equal opportunity employer

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us

TaskUs is an Equal Opportunity Employer

  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    So what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...


  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    Job Description: Senior Operations ManagerWhat does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Description : Senior Operations Manager What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Description : Senior Operations Manager What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...


  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...


  • Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Cali, Valle del Cauca, Colombia Goodyear A tiempo completo

    Inicio Trabajos para Senior Sales Manager en Yumbo3 Trabajos para Senior sales manager en YumboSenior Sales ManagerYumbo, Valle del Cauca Goodyear Lugar: CO - Cali Representante de Adquisición de Talento de Goodyear: GABRIELLE RICHTMANN Primary Purpose and Main Responsibilities: Define sales plan (Sell-in & Sell-out) for Repl & OE in consu... Leer...


  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...


  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia Duna Real Estate Group A tiempo completo

    Empresa de administración de inmuebles en Nueva York, Estados Unidos, requiere profesional en administración de Empresas o técnico en areas afines para trabajar en el OPS office. Indispensable ingles fluido, manejo de contabilidad, habilidades en comunicación, conocimientos generales de Microsoft Office, resolver situaciones, pagos, manejo de cuentas...

  • Trade Operations Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia Kenvue A tiempo completo

    TRADE OPERATIONS MANAGER WDescriptionInternational Trade ManagerWho We AreAt Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA, AVEENO, TYLENOL, LISTERINE, JOHNSON'S and BAND-AID that you already know and love. Science is our passion;...


  • Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...


  • Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Director of Operations

    hace 1 semana


    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Senior Account Manager

    hace 1 semana


    Cali, Valle del Cauca, Colombia Abbott Laboratories A tiempo completo

    Job TitleSenior Account ManagerAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self...