Senior Manager Client Services

hace 2 semanas

Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands.

Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

TaskUs People First culture has grown the company to have approximately 45K employees worldwide. We are currently in twenty-three locations across twelve countries, including the Philippines, India, and the United States.


It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO) We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an ever-changing world.


What can you expect in a Senior Client Service Manager role with TaskUs:

The Senior Client Manager is the guardian of the strategic customer relationship and orchestrates the deployment of resources to provide comprehensive products, services, and solutions to strategic key accounts.

You will manage with autonomy both new and existing campaigns through the client lifecycle under the guidance of a Director or Senior Director and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams' performance.

This role is also responsible for the retention of assigned accounts by delivering exceptional customer

service and technical expertise to meet overall client objectives.

Other core responsibilities include facilitating and driving company best practices for internal and external communication to deliver customizable solutions to the client as well as looking for opportunities to round out current accounts and write referral business to assist in company growth.

**Required Qualifications: - Coordinate and assist clients with strategic planning, setting goals and objectives, renewal planning and establishing timelines, including development of strategic plans, when appropriate

  • Develop and execute account plans for assigned accounts to ensure retention
  • Continuously helps identify the need for new products and develops innovative solutions for clients; identify and
  • Capture new sources of revenue within assigned accounts through development of crossselling initiatives
  • Develop and deliver detailed, accurate and timely revenue forecasts to management
  • Develop and negotiate contract terms, rates, plans, schedules, resources, involvement, and roles/responsibilities
**Preferred Qualifications: - Experience in managing international teams

  • Experience in managing customer care, call center, and/or back office operations is preferred)
  • Specific experience operating at the Clevel regarding negotiations, business development and relationship management
  • Effective analytical, math and problemsolving skills, sound judgment, strong decisionmaking ability, confidence to make difficult decisions and excellent communication skills
  • Must be organized, detail oriented and able to translate big picture ideas into client objectives
**Education / Certifications: - Bachelor's degree and at least 3 years experience in start-ups or high growth companies is also preferred.

  • Experience with process improvement and project management, intermediate to advanced knowledge of Excel, Zendesk, Salesforce CRM, Salesforce ServiceCloud, and Quantitative Modelling.

Work Location / Work Schedule / Travel:

  • Must be able to commit up to 30% of the year traveling

DEI Statement:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Job Description: Senior Operations ManagerWhat does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    Job Description: Senior Operations ManagerWhat does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Description : Senior Operations Manager What does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs:TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media,...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUs A tiempo completo

    Description : Senior Operations Manager What does a Senior Operations Manager do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    So what does a Senior Operations Manager really do? Think of yourself as someone who will manage day-to-day business operations, including performance, billing, and PNL, so not everyone can qualify for this role. We make sure we get the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. So come on,...

  • (Inicio Inmediato) Senior Sales Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Goodyear A tiempo completo

    Inicio Trabajos para Senior Sales Manager en Yumbo3 Trabajos para Senior sales manager en YumboSenior Sales ManagerYumbo, Valle del Cauca Goodyear Lugar: CO - Cali Representante de Adquisición de Talento de Goodyear: GABRIELLE RICHTMANN Primary Purpose and Main Responsibilities: Define sales plan (Sell-in & Sell-out) for Repl & OE in consu... Leer...

  • Senior Operations Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Humanly (Humanly) A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Senior Talent Acquisition Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia TaskUS A tiempo completo

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • key account manager senior

    hace 2 semanas

    Cali, Valle del Cauca, Colombia ACIERTA HEADHUNTER A tiempo completo

    KEY ACCOUNT MANAGER SENIOR ( PRODUCCION DE EVENTOS Y EXPERIENCIAS)GENERALIDADES DEL REQUERIMIENTO El Key Account Senior es responsable de gestionar y desarrollar las relaciones con los principales clientes de la compañía. Este rol incluye la planificación estratégica, la coordinación de proyectos y la supervisión de la ejecución de eventos para...

  • Senior Account Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Abbott Laboratories A tiempo completo

    Job TitleSenior Account ManagerAbout AbbottAbbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self...

  • Gerente SAP PMO Senior

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Softtek Information Technology & Services A tiempo completo

    Gerente SAP PMO SeniorAcerca de SofttekFundada en 1982, Softtek es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 centros de Desarrollo Global en EE. UU, México, China, Brasil, Argentina, Costa Rica, España, Hungría e India. Softtek mejora resultados para grandes...

  • Campaign Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia SoftServe A tiempo completo

    DIRECTION: MARKETINGPERSONAL RECRUITER: VIKTORIIA MAZURLOCATION: MEXICO; COLOMBIATECHNICAL LEVEL: SENIORWE ARE:SoftServe, Inc. is a digital authority that advises and provides cutting-edge technology solutions with expertise across healthcare, retail, media, financial services, life sciences, software, and more. We deliver open innovation, from generating...

  • Bilingual Account Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Adcomm-MDU A tiempo completo

    Adcomm MDU SAS is looking for an Account Manager to join our team in our Cali office. This person will operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to...

  • Senior Technical Project Manager

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Encora A tiempo completo

    En Encora estamos buscando un gran talento como tú para que se una a nuestro equipo como el próximo Senior Technical Project Manager¿Te gustaría unirte a nuestro gran equipo de ingenieros? Aquí te contamos más sobre nosotros y el puestoNuestros requisitos: Licenciatura en Sistemas de Información / Negocios (MIS). Scrum Master lanzamientos de comercio...

  • Consultor SAP Fm-psm Senior

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Softtek Information Technology & Services A tiempo completo

    Consultor SAP FM-PSM SeniorAcerca de SofttekFundada en 1982, Softtek es un proveedor global de servicios orientados a procesos de TI con 30 oficinas en Norteamérica, Latinoamérica, Europa y Asia. Con 15 centros de Desarrollo Global en EE. UU, México, China, Brasil, Argentina, Costa Rica, España, Hungría e India. Softtek mejora resultados para grandes...

  • Agricultural Project Manager Services

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Bluesnap, Inc A tiempo completo

    Netafim is looking for a qualified Project Manager to supervise and lead several projects within the company. To be based in Cali or Santa Marta. The ideal candidate will be responsible for the integral management of projects related to irrigation systems, from the planning phase to the execution and final delivery, ensuring that they are delivered on time,...

  • Senior Sales Executive

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Michael Page A tiempo completo

    Introduzca el título del trabajo o la habilidad para buscar Trabajos relevantesIntroduzca su ciudad o código postal para mostrar los trabajos en su ubicaciónInicio Trabajos para Senior Sales Executive en Valle ...1 Trabajos para Senior sales executive en Valle del Cauca¿Quieres actualizaciones para búsquedas de trabajo similares?Senior Sales...

  • Services Designer

    hace 2 semanas

    Cali, Valle del Cauca, Colombia Banco W S.A A tiempo completo

    Somos un banco amable, sencillo y generoso que trabaja con pasión, alcanzando día a día los sueños de los microempresarios de Colombia y los propios.Queremos que tesumes a vivir la mejorexperiencia y hagas partede nuestro Banco Descripción En el Banco W acompañamos los sueños de los microempresarios Colombianos, por eso, tenemos PARA TÍ nuestra...