Global Learning Delivery Specialist

hace 1 día

Bogota, Colombia Johnson & Johnson A tiempo completo

_At Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._
- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130 years. Regardless of your race, belief, sexual orientation, religion, or any other trait, YOU are welcome in all open positions at the largest healthcare company in the world._
- When You Join Johnson & Johnson, Your Move Could Mean Our Next Breakthrough._
- Our vision is to be the best-in-class Health & Wellness organization by leveraging the commercial strategy to deliver competitive advantage and value creation for the consumer, customer, and J&J. And as part of one of the largest and most diverse healthcare companies in the world, our brands leverage the company’s world-class research tools and scientific prowess to provide consumers across the globe with innovative consumer medicines, skin, baby, and essential health solutions.- You deserve to work in a place where you feel well and welcome._

**We are searching the best talent for GLOBAL LEARNING DELIVERY SPECIALIST to be in Colombia or Tampa.**

**Purpose**:
The Global Learning Delivery Specialist will handle the vendor and the finance operations of the Learning and Development (L&D) programs of the NA and LATAM regions. Will conduct vendor performance reviews and provide SME procurement and R2P support to L&D partners. Will partner with the Learning Coordination team and delivery the overall L&D contracting process, including Request for Proposal (RFPs), Statements of Work (SOWs), Purchase Orders (POs). Will provide accurate processing of Request to Pay (R2P), Chargebacks, and other financial analysis support as needed.

**You will be responsible for**:

- Handle the sourcing process for the L&D programs working with Procurement on the R2P process, contracts, SOWs, and collaborating with Finance on PO management, invoicing, and chargebacks; open and audit POs in Ariba system as needed.
- Partner with L&D program owners to gather vendor service requirements to deliver high-quality service.
- Identify and source vendor resources in the J&J Buying system, e-Marketplace, and conduct market analysis to determine eligible vendors and suppliers for learning programs and tools
- Use program evaluations and training metrics report to review and ensure that vendors are meeting the Services Levels Agreements (SLAs)
- Conduct regular vendor review meetings to monitor progress, process improvements, and satisfactory delivery of SLAs
- Regular monitoring of open tasks and ensuring appropriate parties close tasks timely and properly.
- Take the lead on continuous improvement work on daily operations processes and provide support to implement these initiatives by highlighting and discussing key programs with management
- Support as a Program Manager to coordinate the onboarding for all new learning programs, including the creation and/or maintenance of operational guides and related standard practices.
- Perform special projects and related duties as assigned.
- Work in collaboration with other team members in the service center to complete tasks and fulfill key deliverables, seeking input and assistance as needed.
- Communicate and interact effectively with customers and team members to build a mutually trusted respected relationship with customers and team members
- Continuously improve systems knowledge and communications skills, thus, enhancing customer service levels.
- Give positively to a knowledge-sharing environment by documenting and sharing all relevant working experiences for future reference.
- Develop an understanding of Global Services operations and the J&J organization.

**Qualifications**
Qualifications and requirements**:

- A minimum of three (3) years of related experience is required.
- Experiences with Procurement processes, vendor management, and finance/accounting operations.
- Strong interpersonal skills to work with team members, clients, and suppliers
- The ability to demonstrate customer orientation and excellent customer service skills is required.
- Strong organization skills, attention to detail and follow through to resolve any outstanding issues is required.
- Strong written and verbal communication skills; managing internal communications and external/client communications with detailed support and assistance is required.
- The ability to exhibit discretion, professionalism, confidentiality and judgment are required.
- The ability to accurately collect information in order to understand and assess the clients’ needs and situations is required.
- The ability to prioritize workload and provide timely follow-up and resolution is required.
- The ability to work effectively in a fast-paced, self-directed team-based, collaborative environment is required.
- Experience partnerin

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