Customer Support Coach

hace 1 mes

Bogotá, Colombia Third-Party Job Posts A tiempo completo

Cloudbeds is the leading platform redefining the concept of PMS for the hospitality industry, serving tens of thousands of properties in more than 150 countries worldwide. Built from the ground up to be masterfully unified and scalable, the award-winning Cloudbeds Platform brings together built-in and integrated solutions that modernize hotel operations, distribution, guest experience, and data & analytics.

Behind the Cloudbeds platform is a growing team of 700+ employees distributed across 40+ countries speaking 30+ languages. We are engineers and designers, hotel managers and travel agents, and experts on everything from big data to e-commerce to compliance. The Cloudbeds team comprises the brightest minds in technology and hospitality working to solve the industry's biggest challenges.

From the beginning, we've believed that our people are our greatest asset, so we founded the company as #RemoteFirst, #RemoteAlways with shared core values and tenets that allow our team to thrive. This means we:

- Embrace Remote First, Remote Always culture
- Hire the best people around the world;
- Prioritize our customers and results over titles
- Foster an inclusive culture that celebrates bold thinking and diverse perspectives;
- Offer open vacation time, flexible paid holidays, and company-wide mental health days;
- Provide access to professional development, including manager training, upskilling and knowledge transfer

**What You Will Do**:

- Assist and support our existing customers (hotel properties) daily in the use of our software in English and Spanish and/or Portuguese
- Troubleshoot and make outbound calls for escalated issues when necessary
- Cultivate and maintain an excellent relationship with customers to build client loyalty/retention and promote increased usage and adoption of the software
- Gather customers' feedback and requirements for future releases of the software
- Use training materials to keep up-to-date with the latest system's updates
- Help create new tutorials as needed by contributing content to the database of support articles
- Attend company-wide online training sessions

**Key Competencies include**:

- Product Delivery Expertise: Capability to clearly communicate the product(s) and brand to clients
- Able to lead to multiple personality types
- Highly organized, proactive, self-starter, and team player with a love of continually improving the processes around you.
- Communication and Emotional Intelligence: Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success The ability to multitask and cope with change, in a fast-paced working environment
- **You'll Succeed With**:

- 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles
- Previous experience in customer service or similar is a plus
- Native or Fluent in English
- Native or fluent Spanish is required. Proficiency in Portuguese is not required but considered a plus
- Excellent communication skills and a positive attitude
- Excellent problem-solving skills and emotional management
- Great levels of learning agility
- Compatible graduation course or more than 2 years of proven experience in the area
- Skill with computers and systems
- Excellent internet/wifi connection
- Note: This is a remote position that can be done anywhere

**ATTENTION: PLEASE SEND YOUR CV IN ENGLISH**

Our company culture supports flexible working schedules with an open Paid Time Away policy and gives all team members the opportunity to travel and work remotely with great people. If you think you have the skills and passion, we'll give you the support and opportunity to thrive in your career. If you would like to be considered for the role, we would love to hear from you

**Company Awards to Check Out**:

- Best Places to Work | HotelTechReport (2018-2023)
- Best PMS | HotelTechReport (2021-2023)
- Technology Fast 500 | Deloitte (2023)- Most Loved Workplace® Certified (2024)
- Fastest Growing Companies | Inc. 5000 (2022)
- Best Startup Employers | Forbes (2022)
- Best Remote Companies to Work | BuiltIn (2022)
- Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics._

  • Customer Support Service

    hace 2 meses

    Bogotá, Cundinamarca, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • Communication Coach

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Capgemini Engineering A tiempo completo

    **Communications Coach**: **Purpose of the Role**: The Communications Coach will be responsible for supporting Client Service Analysts (CSAs) in optimizing the customer experience by delivering clear, customer-focused and data-driven insights and recommendations. This role requires a blend of technical, analytical, and communication skills to empower (CSAs),...

  • Communication Coach

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Capgemini Engineering A tiempo completo

    **Communications Coach**: **Purpose of the Role**: The Communications Coach will be responsible for supporting Client Service Analysts (CSAs) in optimizing the customer experience by delivering clear, customer-focused and data-driven insights and recommendations. This role requires a blend of technical, analytical, and communication skills to empower (CSAs),...

  • Customer Support Representative

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    Job OverviewWe are seeking a highly skilled Customer Support Representative to join our team at SupportYourApp, a leading provider of outsourced customer support services.The ideal candidate will possess excellent communication skills, be proficient in Zendesk, and have experience in customer service. As a Customer Support Representative, you will be...

  • Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Supportyourapp A tiempo completo

    Support Your App - Technical Support ExpertWe are looking for a highly skilled Technical Support Expert to join our team at SupportYourApp. As a Technical Support Expert, you will be the primary point of contact for customers seeking assistance with our software solutions.Responsibilities:Provide exceptional technical support via phone, email, and...

  • Customer Support

    hace 3 meses

    Bogotá, Cundinamarca, Colombia Voltaic Solaire A tiempo completo

    Join Our Team as a Customer Support in Bogota! **Requirements**: Must reside in Bogota. Bilingual proficiency in English. Exceptional oral and written communication skills. Proactive and self-motivated. Ability to manage calendars and schedule appointments efficiently. Experience with bookings and outbound phone calling. Familiarity with CRM...

  • Customer Support Expert

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Supportyourapp Inc. A tiempo completo

    About the JobAre you passionate about technology and delivering exceptional customer experiences? As a Customer Support Consultant at SupportYourApp Inc., you will play a critical role in providing top-notch support to our clients.Job SummaryWe are seeking a highly skilled and enthusiastic Customer Support Consultant to join our team. In this role, you will...

  • Customer Support Supervisor

    hace 5 meses

    Bogotá, Cundinamarca, Colombia PayJoy A tiempo completo

    **About PayJoy** PayJoy is a mission-driven company dedicated to helping a billion people around the world step into the modern financial system for the first time and supporting them on a path to financial success. Founded in 2015, PayJoy’s “secret sauce” technology turns a smartphone into collateral to jumpstart unbanked consumers into the credit...

  • Team Leader Customer Service

    hace 3 meses

    Ubicación Colombia , Bogotá Peak Support A tiempo completo

    **Requisitos**: Are proficient in both verbal and written English, demonstrating strong communication abilities. Possess a robust background in performance management, showcasing the ability to drive results effectively. Are adaptable and flexible, willing to accommodate shifting schedules, work hours, and holiday shifts. Demonstrate exceptional coaching...

  • Customer Support Representative

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Company OverviewBruntwork is a remote-first company dedicated to delivering exceptional customer experiences. Our team is passionate about helping others, and we're seeking a highly motivated and talented individual to join us as a CUSTOMER SUPPORT REPRESENTATIVE.SalaryWe offer a competitive salary of $45,000 - $55,000 per year, depending on experience, with...

  • Customer Support Liaison

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job OverviewThis is a remote position, requiring 40 hours of work per week from Monday to Friday between 9:00 AM and 6:00 PM Charlotte Time.SalaryThe estimated annual salary for this position is $65,000.Job ResponsibilitiesAccount Management: Maintain customer accounts by recording vital information, ensuring customers understand the benefits of their...

  • Customer Support Representative

    hace 4 días

    Bogotá, Colombia Sagan A tiempo completo

    Job Title: Customer Support RepresentativeLocation: Remote (EST Timezone)Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST. Company Overview: Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of...

  • Healthcare Customer Support Specialist

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Emapta A tiempo completo

    OverviewEmapta, a pioneering personalized outsourcing solutions company, empowers businesses to thrive with bespoke teams and seamless integration.We're committed to excellence in our state-of-the-art facilities, competitive compensation, and supportive work environment that fosters professional growth.About the RoleWe're seeking an experienced Senior...

  • Customer Support Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Title: Customer Support Representative">About the Role:We are seeking a highly skilled and motivated Customer Support Representative to join our team at Bruntwork. As a key member of our customer service department, you will be responsible for providing exceptional support to our customers through inbound and outbound calls, emails, and other...

  • Customer Support Specialist

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Codego Tech A tiempo completo

    Company: Codego Location: Remote About Us: Codego is an innovative electronic money institution licensed with a European passport, specializing in card issuing, banking as a service, and white-label technology solutions. Our mission is to provide seamless financial services that empower businesses and individuals alike. To learn more about our services,...

  • Colombia Customer Support Team Lead

    hace 3 meses

    Bogotá, Colombia Sezzle A tiempo completo

    About the Role: Are you skilled in nurturing customer success and adept at problem resolution? If so, we have an exciting opportunity for a Customer Support Team Lead at Sezzle. In this role, you'll assist in leading a team dedicated to delivering exceptional support experiences. Your responsibilities will include overseeing troubleshooting efforts,...

  • Customer Service Specialist

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job Title:Customer Service Specialist - Remote SupportCompany OverviewBruntwork is a leading company in the industry, dedicated to providing top-notch customer support to its clients. As a Customer Service Specialist - Remote Support, you will be part of a dynamic team that strives to deliver exceptional service and exceed customer expectations.Job...

  • Customer Support Team Member

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Bruntwork A tiempo completo

    Job OverviewThis remote position at Bruntwork offers a unique opportunity to provide exceptional customer support and contribute to the company's success.

  • Customer Support Operations Director

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Addi A tiempo completo

    About the RoleWe are seeking an experienced Customer Support Operations Director to join our team at Addi. This is a unique opportunity to work with a fast-growing fintech lender that is changing the face of credit and banking in Latin America.As a key member of our operations team, you will play a crucial role in ensuring that our customer experience is...

  • Customer Support Representative

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Ingepsy A tiempo completo

    Job Title: Customer Support RepresentativeAbout the Role:Ingepsy is a leader in commercial restaurant equipment sales and service in Canada, operating a 24/7 business that supplies restaurant equipment as well as after-sales warranty & non-warranty service & parts to leading QSR restaurants across Ontario and the Maritimes.Responsibilities: