Enablement Lead
hace 3 semanas
**✨ One platform, a whole world of opportunity**:
Right now, the best jobs are limited to people in a handful of the world's wealthiest cities, yet brilliant people are _everywhere_. Driven to overturn the status quo and distribute opportunities equally around the world, Oyster launched its global employment platform to help companies hire, pay, and care for talent anywhere.
When it comes to global employment, we walk the walk. We're proof that companies don't need an office to create a highly-engaged culture. Since the company's inception in January 2020, Oyster has:
- Created a fully-distributed, vibrant team of 500+ employees across 60+ countries
- Established a diverse leadership team and an employee base that's 60% female
- Achieved one of the highest employee engagement scores in its class
**Raised $150 million in Series C funding at a valuation of over $1 billion**
Our momentum speaks to the power of global employment—and we're just getting started If you want to change the world with Oyster _and_ be empowered to work remotely while doing so, we'd love for you to apply
**The Role **:
Location: While this position is posted in a specific location, all of Oyster's positions are fully remote and you can work from home. Forever.
To create the best experience for our new hire (you?) this role does require that you are based within GMT +/-5h.
To support our Customer Experience (CX) organization, we are looking for an Enablement Lead to design, build and optimize enablement programs for each of our roles.
The CX organization is the voice of Oyster to our Customers and Team Members when they need additional help or support using the Oyster platform or with related global employment services. Customer Experience also creates and grows long-term customer relationships to ensure success and value when working with Oyster.
To provide a magical experience to our customers, we want to enable our people to deliver their best every day. We also operate in a world of global employment which never stays still This requires a world-class continual enablement program for all CX roles.
**What you'll do**:
- Build an enablement roadmap around skills and competencies to enable personal and professional growth of all roles in the CX organization e.g. Customer Success, Customer Support, Project Management, Process Improvement.
- Leverage the adoption of Oyster's performance management and competency framework to map successful enablement programs for each of the CX roles
- Enable managers with the tools, skills and processes they need to practice performance management
- Work hand in hand with our GTM Onboarding Manager to ensure continuity with onboarding programs, providing exceptional employee experience and decreasing ramp time
- Ensure the enablement programs include the right balance of Training, Coaching and Mentoring (70:20:10)
- Partner with internal L&D and Subject Matter Experts (SMEs) to develop or acquire best-in-class training and resources, including new product or feature releases that have a specific impact on Customer Experience
- Evaluate the success of enablement programs, and building iterative changes to constantly improve their outcome
- Regularly assess CX capability through partnering with team leads, quality teams, shadowing, customer and business feedback
- Develop and facilitate a Customer Experience leadership program alongside colleagues from our central L&D team
- Work collaboratively with Customer Experience leadership to define your success metrics and team KPI's dashboard
**What we're looking for**:
- 5+ years experience of designing, delivering, and maintaining world-class enablement programs tailored to a variety of roles
- 2+ years of managing L&D resources
- Experience using effective evaluation methods to ensure enablement is successful
- 3+ years customer facing experience (Success or Support)
- A proven track record of engaging a wide range of people via distributed tool-sets e.g. Zoom, Slack, Notion, Loom, etc.
- Experience defining metrics to measure success and reporting on achievement
- Highly collaborative approach with the ability to navigate change with agility and align teams around common objectives
- Ability to analyze, prioritize work, plan and execute, as well as delegate to members of the CS and Enablement teams
- Ability to navigate ambiguous and fast-changing priorities, inherent to a fast-growing organization
- A highly-motivated self-starter with a can-do and problem-solving attitude
- Excellent written and verbal communication skills
- [BONUS] Formal learning design experience
- [BONUS] A working knowledge of the 70:20:10 learning model
- [BONUS] Familiarity with agile team practices, tools, and framework
- [BONUS] Experience working in a globally distributed company
- [BONUS] Ability to speak languages other than English fluently
**You'll also need...**:
- A reliable home internet connection (or be able to get one)
- Fluent English languag
-
Customer Service Enablement Sr Lead
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Service Enablement Manager
hace 1 semana
Bogota, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and goal-oriented person to join the **Service Enablement Manager **for **NICE **System. **Professionals in this role get to**: As part of Global Customer Services & Cloud, reporting to the Director of Service Enablement, this role is responsible for a New Product Introduction (NPI), Product Serviceability & Supportability...
-
Senior Analyst, Sales Enablement
hace 2 semanas
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we’re focused on making sure our International Sales Teams have the knowledge they need to be successful - keeping them ahead of trends and equipping them with new knowledge to build confidence and enable the power to persuade. Join us as a Sales Enablement & Facilitation...
-
Customer Service Enablement Leader
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity. Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Education Enablement Manager
hace 1 semana
Bogota, Colombia Infoblox A tiempo completoIt’s an exciting time to be at Infoblox. Named a Top 25 Cyber Security Company by The Software Report and one of _Inc_. magazine’s Best Workplaces for 2020, Infoblox is the leader in cloud-first networking and security services. Our solutions empower organizations to take full advantage of the cloud to deliver network experiences that are inherently...
-
Sr. Sales Enablement Manager
hace 2 semanas
Bogota, Colombia Asurion A tiempo completo**Overview**: The Sr. Manager, Sales Enablement will collaboratively develop and implement a global sales and subscriber retention strategy. They will be responsible for developing and implementing the strategies and content that support these initiatives, including a focus on sales-driving behaviors and customer retention efforts. They will also inform the...
-
Jr. Analytst Post-sales Enablement
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: The **Sales Enablement Jr. Specialist **will be responsible for supporting our Sales teams in handling their ordering needs in accordance with the contract terms. This individual will work with Sales Teams across the organization, as well as having a close link to our contracts, finance, and billing teams to ensure order...
-
Channel Field Marketing Manager Latam
hace 2 semanas
Bogota, Colombia Motorola Solutions A tiempo completoCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments when a hurricane lands or when a fire breaks out. And in everyday moments when a package arrives just in time for the holiday or when a child doesnt miss the school bus home. We unify voice, data, video and analytics in one integrated ecosystem...
-
Channel Field Marketing Manager Latam
hace 2 semanas
Bogota, Colombia Openpath Security Inc. A tiempo completoCompany Overview Motorola Solutions is there for our customers when everything is on the line. In extreme moments — when a hurricane lands or when a fire breaks out. And in everyday moments — when a package arrives just in time for the holiday or when a child doesn’t miss the school bus home. We unify voice, data, video and analytics in one...
-
Lead/principal Solution Engineer
hace 3 semanas
Bogota, Colombia Salesforce A tiempo completoJob Category Sales Job Details **About Salesforce** We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance...
-
Financial Order Management Lead
hace 3 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: NielsenIQ is seeking a talented Global Business Process Optimization Lead for the Order Management Function to play a key leadership role in identifying process breakdowns, propose innovative solutions, and be action oriented to drive quick results. Reporting to the Global Post-Sales Enablement leader, this role will work with cross...
-
Ai Development Manager
hace 2 semanas
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: As AI Development Team Lead on the OMNI Channel Enablement Team, you will lead chatbot developers and analysts in a small, highly focused, and cross-functional team. You will contribute to and help guide your team to deliver AI-enabled chat bot products used by consumers and customers...
-
Business Development Manager
hace 2 semanas
Bogota, Colombia Fortinet A tiempo completo**Responsibilities**: - Creation and execution of a B2B strategy between Fortinet and the MSPs defined in LATAM for the development of a joint offer and market capture. - Development of the content that supports the strategy, this considers some documents such as service catalog, executive presentations, business models, list of necessary demos, suggestions...
-
Director Product Ownership Go-to-market
hace 3 semanas
Bogota, Colombia Adidas A tiempo completoAs a Director Product Ownership - Go to Market (GTM) you are responsible for the adoption and enablement of digital product capabilities in our markets to maximize the value for the consumer. Partnering with Tech & Ecommerce, managing enablement of capabilities and consulting of new functionalities & best practices are a few examples of the activities that...
-
Global Channel Sales Director
hace 2 semanas
Bogota, Colombia Canonical - Jobs A tiempo completoLead global VAR and distributor partnerships at Canonical, the company which publishes Ubuntu and open source solutions to the enterprise market. As the fastest-growing enterprise platform for cloud and IoT, we have seen a substantial increase in channel demand for Ubuntu-based solutions. We seek a global head of channel to shape and lead the team which...
-
Senior Manager Projects
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together for one purpose: to transform the history of health in humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for more than 130...
-
Partner Marketing Specialist
hace 1 semana
Bogota, Colombia Vertiv Co. A tiempo completoThe role will function under a matrix environment where influencing teams and individuals at different levels of the organization will be required (Channel Sales Executives, Channel Sales Managers, Channel Services Managers, 3rd party agencies).This position will support the Vertiv Technology portfolio for our channel partners and will work closely with...
-
Partner Dev Manager
hace 3 semanas
Bogota, Colombia Amzn Web Services Colombia SAS A tiempo completo5+ years in partner sales and/or alliance development in the software/technology industry - Experience engaging and influencing senior executives and strong familiarity with decision making processes in enterprise customers - Demonstrated experience working and communicating with multiple stakeholders and cross functional teams including direct and channel...
-
Mso Buyer Supervisor
hace 2 semanas
Bogota, Colombia PepsiCo A tiempo completo**Auto req ID**: 266720BR **Role Definition**: This role is responsible for the development and execution MSO logistic and transportation category to deliver performance through executing and implementing sourcing strategies using GP processes and best practices. **Key Accountabilities**: Innovation procurement lead for ANDINOS to ensure stage gate...
-
Program Manager Mco
hace 2 semanas
Bogota, Colombia Amzn Web Services Colombia SAS A tiempo completoBachelor’s degree or equivalent experience - 5+ years in education management or training enablement roles - 5+ years program management experience coordinating internal and external stakeholders - 5+ years engaging with C-level executives and collaborating in cross-functional, multinational, and high-performing - Proficiency in English Job...