Customer Services Specialist

hace 2 meses


Bogotá Cundinamarca, Colombia Bayer A tiempo completo

**Customer Services Specialist**

**TASKS AND RESPONSIBILITIES**
- Support the commercial agreement monitoring for both commercial and institutional channels.
- Validate that the commercial agreements loaded into the System are aligned with the needs of the business and the planning of the year.
- Performed a comprehensive analysis of the focus brands and market dynamics based on the available data and information in alliance with the DATA team.
- Ensure a timeline communication to O2C team the business needs through the accrual estimations for both Sell-in and Sell-out agreements.
- Monitor that the system's Sell-in and Sell-out provisions are aligned with the defined targets.
- Ensure a comprehensive and adequate follow-up of the commercial agreement execution and resource utilization.
- Execute an adequate analysis, liquidation, and credit note estimations.
- Timely communication to O2C of the credit notes issuance leverage on the business needs.
- Monthly follow-up of accrual for both Sell-in and Sell-out agreements ensuring its consistency and full alignment with BMA, budget, and business needs.
- Ensure articulated work with the finance, O2C (Accenture), and accounting areas, generating complete traceability of the business plan process.

**WHO YOU ARE**
- University degree in Administrative Sciences.
- At least two years of experience in administrative or commercial operations in Pharma or Consumer Goods Companies.
- Intermediate English Level, both written and spoken.
- Demonstrated ability to successfully work across functional teams.
- Proven ability to execute, monitor and control commercial operation processes through an efficient use of resources.
- Demonstrated ability to approach and engage with external customers aligning their needs with Bayer´s objectives and processes.
- Desirable knowledge about Bayer´s commercial operations, and O2C systems.
- Dynamic and proactive.
- Ability to handle high pressure situations.
- Resilience towards complex issues.
- Strong customer orientation.
- Effective communication skills.

**WHAT WE OFFER YOU**
- Hybrid working style
- Full time employment contact
- Wide range of development opportunities
- Competitive salary
- Attractive benefits package
- Good working conditions and comfortable working environment

At Bayer we believe in diversity, equity, and inclusion. We aim to create an environment in which everybody can feel authentic, respected, and equally valued. Every day we strive to reflect our values through our people unique capabilities, self-experiences, and aspirations. We, intentionally seek diversity, to enable our people bring their fullest potential out and encourage others to likewise do so. Our company wins, when we leverage our capabilities to lead the cultural transformation in our business, positively impacting the society.

**Application Period**:

- 10/07/2024 - 10/13/2024**Reference Code**:

- 830559**Division**:

- Pharmaceuticals**Location**:

- Colombia : Cundinamarca : Bogota**Functional Area**:

- Marketing**Work Time**:

- Full time**Employment Type**:

- Regular**Contact Us**

**Address**

**E-Mail**
- Bogotá, Colombia



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