Multilingual Customer Service Representative
hace 2 semanas
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent.
Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
The Customer Service Representative II is responsible for handling complex customer inquiries and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like?:
- Provides in-depth information about products and services to customers
- Resolves complex customer issues in a timely and efficient manner
- Follows up with customers to ensure that their issues have been resolved to their satisfaction
- Continuously improves knowledge of products, services, and processes by participating in training programs and continuous learning modules
- Collaborates with other departments as needed to resolve customer issues
- Maintains a positive, empathetic, and professional attitude toward customers and colleagues at all times
- Adheres to company policies and procedures
- Meets or exceeds performance targets for related KPI's
- Performs other duties as assigned
What are the required qualifications of a Customer Service Representative?:
- Must have high school diploma or equivalent
- 1 year of previous customer service experience, preferably in a call center environment
- Fluent in Portuguese, Spanish & English languages, both verbal and written
- Strong communication skills, both verbal and written
- Knowledge and experience with a CRM preferred
- Online Casino/betting knowledge
- Social Media and Discord know how
- Social Media & Discord support is a plus
Ninja Perks and Benefits
-
Competitive compensation**:
-
Paid time off, birthday leave**:
Bonus and incentive plans**:
Opportunities for skills training and personal and professional development**:
Employee Referral Program**Experience
_infinite growth_. Discover
_A Better Way to Grow_ Are you ready?
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
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