Payments Assistant

hace 6 meses

Bogota, Colombia PayU A tiempo completo

**About PayU**

PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers.

As a leading online payment service provider, we deploy more than 400 payment methods and PCI-certified platforms to process approximately 6 million payments every single day.

Thinking of becoming a PayUneer and you are curious to know more about us? Read more about the life in PayU here

**About the role**:

- As a **Payments Assistant (Refunds)**, you will be responsible correctly and timely execute the reimbursement request requested by our Merchants at the Latam level (7 countries) following the protocols established in each country. Support in all processes of the payments team.

**What will you do**:

- Execute the process of refunds to merchants through the networks, in the defined SLAs.
- Develop management indicators.
- Ticket management requested by our merchants and internal customer.
- Support for Merchant Payment processes.
- Creation of discretionary movements
- Among others.

**What you will need to succeed**:

- One (1) years of experience in financial institutions (banks) and customer service.
- Preferably if you have experience in payment platforms, electronic payments, fintech.
- Technological level or professional training in business administration (higher than the 4th semester), accounting, industrial engineering, and related careers.
- More than one year of experience as a customer service assistant in banks.
- Intermediate excel.
- Optional: knowledge in SQL queries

**About us**

**Our Commitment To Building A Diverse And Inclusive Workforce**

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and every PayUneer so they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.

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