Senior Technical Support Engineer
hace 2 semanas
Hi, I'm
Luisa
, your Recruiter and guide to joining CSG. At CSG, you're more than your resume. We want your diverse perspective and unique background to help us enrich the work we do together. We believe that by channeling the power of all, we make ordinary customer and employee experiences extraordinary. Channel the power of YOU and begin the journey to becoming a CSGer.
What you'll do
- You will report to the Software DevOps Engineer Lead to contribute with maintaining the DevOps operation running in accordance with the SLAs.
- Run security tests and scans, which result in the generation of development tickets.
- Take an on-call shift for production support out of business hours with a normal rotation.
- Create/update documentation so customers/employees can try to fix problems themselves and improve the team runbook.
You should have
- Bachelor's degree in Information Technology, Systems Engineering, related field, or equivalent experience
- High proficiency in English in a business environment.
- 5 years of experience working with Infrastructure and Cloud environ preferably AWS.
- Working experience with monitoring & alerting tools like Nagios & Opsgenie.
- Be familiarized with networking, Virtual network layouts and network load balancers, as well as security.
- Experience working with message queuing services like Amazon SQS & RabbitMQ (preferred).
- Experience supporting databases (PSQL & MySQL preferred).
- Experience with scripting languages such as Python, PowerShell & Bash.
Who will love this job
- An trusted team player - you know how to connect and communicate with your audience(s) around the world and create safe environments to voice diverse opinions, foster diversity and belonging and above all treat people with respect
- A collaborator - you love to work on projects that have functional workflows
- A producer - you're comfortable quickly switching context and adapting
- A thinker - you take advantage of resources and implement ideas in new ways to find solutions
- A strategist - you're curious and find inventive ways to implement ideas that lead to business simplification outcomes and solutions
Perks & Benefits
- Work from Home, in-office, or hybrid
- Paid Vacation, Birthday, Volunteer and Holiday Time Off
- Education Reimbursement
- And so much more
Our Story
- CSG
empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.
By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are good people who are committed to doing good work. We're high on respect and low on ego, making us an easy company to do business with and a best place to work. We cultivate a culture based on integrity, innovation and impact across all our
locations
, so our people show up as the most authentic version of themselves and can work together to build a more future-ready world.
LI-Remote
Location(s):
CO.Bogota.OfficeColombia Remote
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