Customer Service Analyst

hace 4 semanas


Bogota, Colombia PepsiCo A tiempo completo

Overview:
Los consumidores y consumidoras disfrutan de los productos de PepsiCo más de mil millones de veces al día en más de 200 países y territorios de todo el mundo. PepsiCo generó más de $79 mil millones en ingresos netos en 2021, impulsados por un portafolio de bebidas y alimentos convenientes que incluye **LAY’S ®, DORITOS ®, CHEETOS ®, GATORADE ®, PEPSI ®, QUAKER ® y más.** El portafolio de productos de PepsiCo incluye una amplia gama de alimentos y bebidas agradables, incluidas muchas marcas icónicas que generan más de mil millones de dólares cada una en ventas minoristas anuales estimadas.

Nuestra visión es ser una empresa líder global en alimentos y bebidas al ganar con PepsiCo Positive (pep+). pep+ es nuestra transformación estratégica que coloca la sustentabilidad y el capital humano en el centro de cómo crearemos valor y crecimiento operando dentro de los límites del planeta e inspirando un cambio positivo para el planeta y las personas.

Nuestra gente impulsa nuestra cultura. No hay dos días iguales; somos dinámicos y dinámicas y tenemos equipos apasionados que adoptan nuevas ideas a través de nuestro espíritu colaborativo. En PepsiCo, tenemos un fuerte compromiso con impulsar un equipo de trabajo diverso al crear un espacio colaborativo, diverso, equitativo e incluyente, en donde todos y todas -independientemente de cómo nos vemos, de dónde somos o a quién amamos
- tengamos una voz. En PepsiCo tenemos un espacio para ser Únic( )s.

**Responsibilities**:

- Mantener níveles de stock deseados a nível nacional para la atención de clientes/canal smkts-HD
- Asegurar cumplimientos de FR del canal >=95%
- Asegurar la atención de los pedidos de los clientes dentro de las 24 hrs siguientes, las plataformas, o las frecuen
- Cias acordadas
- Liderar los procesos de JBP (Join Business Plan) anuales y su seguimiento en cada etapa
- Realizar las presentaciones necesarias de seguimiento con clientes internos o externos
- Asegurar el cumplimiento del S&OE para el canal
- Seguimiento y acompañamiento en las sesiones del S&OE con el equipo comercial.
- Seguimiento y cumplimiento de la facturación diaria del canal.
- Desarrollar proyectos de productividad para apoyar a la meta de productividad anual.
- Asegurar la actualización semanal de avances en ofertas o promociones
- Identificar necesidades de PT y gestionar con planning y distribución la reposición necesaria de inventario.
- Asegurar el cierre de ordenes en los tiempos establecidos por la región.
- Reporte de FR semanal para las sesiones de seguimiento con Comercial
- Asegurar la atención de los pedidos de 3PD con un 98% de FR.
- Compartir prioridades de Producto en celula de servicio de plantas.
- Coordinación,Seguimiento y control de agendas de entregas en el canal
- Asegurar la solución de novedades en despacho a los clientes en los tiempos acordados.

Qualifications:

- Profesional en carreras administrativas, ingenierías o afines, deseable especialización en áreas administrativas o de Customer Service
- Experiência de 1 o más en Supply Chain, Aministracion de Sucursales o Customer Service
- Manejo de Office (Excel, Power BI, Access).
- Buenas relaciones interpersonales, trabajo en equipo y foco en cumplimiento de objetivos y metas
- Conocimientos en SAP


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