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Customer Service Analyst
hace 6 meses
Main Responsibilities
- Identify and analyze problems or difficulties that customers may encounter. Work collaboratively with other departments or internal teams to find effective solutions.
- Provide information and guidance to customers about the products and services offered by the company. Explain the features, benefits, and related policies to help customers make informed decisions.
- Effectively communicate any recurring issues or concerns raised by customers to the management team or relevant departments. Contribute to the continuous improvement of customer service by identifying areas of opportunity and suggesting solutions.
- Monitor the execution of scheduled services. Ensure that appropriate techniques are followed, established deadlines are met, and maintain constant communication with clients to update them on the progress of the work.
Position Requirements
- Technical or professional in Business Administration, Marketing, Sales, Engineering, or related fields.
- At least 1 year of experience in customer service.
- Advanced level of English (C1).
- Experience living in the United States is preferred (not required)
- Excellent oral and written communication skills to interact with customers in a clear and effective manner.
- Dynamic individual with initiative, commitment, responsibility, excellent interpersonal skills, ease of working in a team, and results oriented.
