Application Support Analyst

hace 3 semanas


Bogota, Colombia NielsenIQ A tiempo completo

**Company Description** REF34067E**

At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team

The NIQ Brandbank team is one of the world's most trusted providers of digital product content, delivering an end-to-end solution for brands, retailers, and wholesalers across the globe. We work diligently to provide best-in-class solutions, using an incremental delivery approach to develop new & existing products.

This is primarily a technical role with elements of support, customer service to the internal Nielsen Brandbank functions, ensuring that requests are processed efficiently to resolution or escalated to the relevant expert team as well as project support that will enable the business to deliver services to a global market.- Escalation point Application Support team for the global offices covering faults, advice and work requests around the Nielsen Brandbank internal systems.
- Provide support for international offices after project delivery.
- Become involved with planned projects and bespoke software releases to provide technical support for the new systems.
- Using the internal ticketing Jira tool; ensure requests escalated to you are completed within the allotted SLA.
- System configuration, scripting and new user administration as required

**Qualifications**
- Experience in working within a service desk.
- Analytical, methodical approach to information gathering and fault diagnosis.
- Good level of face to face customer service experience.
- Polite, with a positive attitude towards work, and willing to put in the effort required to ensure the business reaches its goals.
- Exposure or basic knowledge and/or understanding of Microsoft SQL Database language.
- Understanding of XML, JSON (preferred)

**Additional Information**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._



  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia ConvaTec A tiempo completo

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Application Support Analyst, and you’ll do the same. **About the Role** - Technical skillset To excel...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • M365 Application Support

    hace 4 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID727315 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team! The NIQ Brandbank team is one of the world's most trusted providers of digital product...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...


  • Bogota, Colombia CoreCard Colombia SAS A tiempo completo

    Descripción de la oferta **Rol**: - Production Support Analyst **Requirements**: - Recently Graduated in Computer Science, Systems Engineering or Electronic Engineering. - No more than two (2) years of work experience. - Excellent knowledge of **Microsoft SQL Server.**- Excellent knowledge of** SQL Debugging.**- Excellent knowledge of **Transaction...

  • Support Application

    hace 3 días


    Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID382164** Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow. As a** Support Application**, you’ll be part of a team of smart, highly skilled...

  • SAP Flm

    hace 2 meses


    Bogota, Colombia Fast Dolphin A tiempo completo

    SAP FLM - Logistics Application support Bogota / Colombia Descripción Fast Dolphin es una empresa de consultoría de ERP que trabaja principalmente con SAP y Oracle. Tenemos la mayoría de nuestros clientes en los EE. UU., pero también proyectos en toda América Latina y Canadá, lo que nos convierte en una de las firmas lideres en consultoría ERP y...

  • SAP Flm

    hace 4 semanas


    Bogota, Colombia Fast Dolphin A tiempo completo

    SAP FLM - Logistics Application support Bogota / Colombia Descripción Fast Dolphin es una empresa de consultoría de ERP que trabaja principalmente con SAP y Oracle. Tenemos la mayoría de nuestros clientes en los EE. UU., pero también proyectos en toda América Latina y Canadá, lo que nos convierte en una de las firmas lideres en consultoría ERP y...

  • Payer Support Analyst

    hace 2 meses


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....

  • Customer Support Service

    hace 3 semanas


    Bogota, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...

  • HRis Support Analyst

    hace 3 semanas


    Bogota, Colombia Solvo Global A tiempo completo

    **Position**:HRIS Support Analyst **City**:Bogotá (On site) **Schedule**:Monday to friday from 10am to 7pm **Remuneration**: $4'000.000 - 4'500.000 **Job description**: **Responsabilities**: - Coordinate and perform activities and support data transmissions related to integration of data and systems such as direct 180 and 360 feeds between iSolved API...

  • Business Analyst

    hace 3 semanas


    Bogota, Colombia Avanto Colombia SAS A tiempo completo

    The main goal is to bring the gap between what costumers need and what they get and to deliver the highest business value at any time Create functional - specs, including additional resources like business diagram/models to clarify complex features and processes. Understand customer/user needs, breakdown the solution into small pieces to make it ready to...

  • Tech Support Analyst

    hace 4 semanas


    Bogota, Colombia Pay Retailers A tiempo completo

    PayRetailers is a payment gateway designed to handle mass online payments to the Latin American market. The company combines local markets expertise with payment technology enabling global merchants to successfully expand their business into high growth, emerging markets while eliminating the many operational complexities of managing cross-border payments....


  • BOGOTA D.C., Colombia CoreCard Colombia SAS A tiempo completo

    We are currently seeking a candidate to join our support team in Colombia, who possesses extensive knowledge and skills in application configuration, SQL, general API flow, client-server architecture, HTTPS responses, and more. This individual should also have hands-on experience in application debugging, log analysis, and problem resolution. If you are...


  • BOGOTA D.C., Colombia CoreCard Colombia SAS A tiempo completo

    We are currently seeking a candidate to join our support team in Colombia, who possesses extensive knowledge and skills in application configuration, SQL, general API flow, client-server architecture, HTTPS responses, and more. This individual should also have hands-on experience in application debugging, log analysis, and problem resolution. If you are...

  • Network Support Analyst

    hace 2 semanas


    Bogota, Colombia Edgeuno A tiempo completo

    As a **Network Support Analyst** at EdgeUno, you will play a crucial role with the network team monitoring our telecommunication networks and computer systems and servers, supporting customers and addressing their needs. The NOC Support Analyst is responsible for maintaining uninterrupted network availability and thus the organization's operational and...


  • Bogota, Colombia Winged Recruitment A tiempo completo

    Seeking a role where you can immerse yourself in the dynamic realm of technical support and kickstart your career journey? Winged Recruitment, a leading force in talent acquisition, is thrilled to present an exceptional opportunity crafted for aspiring Junior Technical Support Analysts. With our dedication to fostering innovation in remote work culture and...