Support Application

hace 3 días


Bogota, Colombia NielsenIQ A tiempo completo

**Company Description** REFID382164**

Our NielsenIQ Technology teams are working on our new “Connect” platform, a unified, global, open data ecosystem powered by Microsoft Azure. Our clients around the world rely on NielsenIQ’s data and insights to innovate and grow.

As a** Support Application**, you’ll be part of a team of smart, highly skilled technologists who are passionate about learning and prototyping cutting-edge technologies. Our team is co-located and agile, with central technology hubs in Chicago, Madrid, Toronto and Chennai.
- Provide enterprise level technical external and internal support to our customers and prospects via a support ticketing system and within SLAs
- Research, diagnose, troubleshoot and identify solutions to resolve customer technical issues
- Collaborate internally and support the technical onboarding of new customers including users’ set-ups, configurations, etc
- Monitoring & validating data automated processes
- Document knowledge and help educate colleagues and teammates on technical cases
- Keep current with product knowledge and latest features and functionality

**Qualifications**
- Bachelor's degree in information systems, computer science, industrial engineering or equivalent
- Experience providing technical support or being part of implementation team
- Strong troubleshooting and problem-solving skills while being highly detail oriented
- Strong customer service orientation
- Great written and verbal client communication skills
- Good level of written and spoken English and Spanish - must have
- Strong SQL background
- must have
- Willingness to work outside of business hours from time to time
- Team spirit, self-motivation and a positive attitude
- The ability to work with multiple interfaces and tasks in a dynamic environment

**Nice to have**:

- Knowledge in Linux systems, utilities, and scripting
- Experience with supporting an analytic product in a SAAS environment
- Development skills
- Knowledge of ETL processes
- Business orientation specifically in Retailer domain

**Additional Information**

**Our Benefits**
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- Employee-Assistance-Program (EAP)

**About NIQ**

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

Want to keep up with our latest updates?

Follow us on: LinkedIn | Instagram | Twitter | Facebook

**Our commitment to Diversity, Equity, and Inclusion


  • SAP Flm

    hace 4 semanas


    Bogota, Colombia Fast Dolphin A tiempo completo

    SAP FLM - Logistics Application support Bogota / Colombia Descripción Fast Dolphin es una empresa de consultoría de ERP que trabaja principalmente con SAP y Oracle. Tenemos la mayoría de nuestros clientes en los EE. UU., pero también proyectos en toda América Latina y Canadá, lo que nos convierte en una de las firmas lideres en consultoría ERP y...

  • M365 Application Support

    hace 4 semanas


    Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REFID727315 At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team! The NIQ Brandbank team is one of the world's most trusted providers of digital product...


  • Bogota, Colombia NielsenIQ A tiempo completo

    **Company Description** REF34067E** At NIQ, we deliver the most complete and clear understanding of consumer buying behavior that reveals new pathways to growth. We are looking for a highly motivated and talented Application Support Analyst to add to our Brandbank team! The NIQ Brandbank team is one of the world's most trusted providers of digital product...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • Customer Support Service

    hace 3 semanas


    Bogota, Colombia The Support Heroes A tiempo completo

    The Support Heroes: We offer outsourcing customer support services for Shopify Apps developers, and we are currently looking for Support Heroes to join our team. We are offering a week schedule when you work for 4 days of the week and rest the remaining 3 days. Location: Working from home. - Major Responsibilities: - Create Articles or documentation for...


  • Bogota, Colombia ConvaTec A tiempo completo

    Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Application Support Analyst, and you’ll do the same. **About the Role** - Technical skillset To excel...


  • Bogota, Colombia Citi A tiempo completo

    **Responsibilities**: - The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed. - Start of day checks, continuous monitoring, and regional handover. -...

  • SAP Flm

    hace 4 semanas


    Bogota, Colombia Fast Dolphin A tiempo completo

    **Puesto**:SAP FLM - Logistics Application Support Consultant **Ubicación**:Bogotá, Colombia. **Fecha de inicio**:Lo antes posible **Duración**:12 meses. **Descripción**: - Inglés avanzado. - Experiência con File Lifecycle Management. - Experiência en configurar estructuras de archivos basadas en roles. - Proceso de aprobación de FLM (File...

  • Application Support

    hace 3 semanas


    Bogota, Colombia JPMorgan Chase & Co A tiempo completo

    **JOB DESCRIPTION** What if you could make an impact on a global business daily, while learning Technology Operations from the best in the business? When you join our team, you'll put your creative problem solving into action, delivering solutions that shape the future of global business. You'll work directly with clients to build strong customer...


  • Bogota, Colombia ConvaTec A tiempo completo

    6 key objectives of the job and the approximate % of time spent performing each objective. Incident Management, Troubleshooting and Issue Resolution: Investigate, diagnose, and resolve SAP-related technical issues reported by end-users, implementing effective solutions within defined timelines and ensuring mínimal impact on business operations:...


  • Bogota, Colombia ConvaTec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia Equinix A tiempo completo

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...

  • Application Administrator

    hace 3 semanas


    Bogota, Colombia Trigyn A tiempo completo

    Position Id: G1022-0006 **Job Type**:4-6 months (contract) Country: Colombia - Location: Bogota- Pay Rate: Open- Contact Recruiter:+4972312839009 -**: Trigyn has a contractual opportunity for an Application Administrator This resource will be working at our client site in Colombia. - Job Responsibilities: - Identifies user requirements, recommends...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia PBX Convatec A tiempo completo

    Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services...


  • Bogota, Colombia Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...


  • Bogota, Colombia Equinix A tiempo completo

    **Who are we?** Equinix is the world’s digital infrastructure company®, operating over 250 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...


  • Bogota, Colombia Philips A tiempo completo

    **Job Title**: Clinical Application Specialist **Job title**: Clinical Application **Your role**: - Drives clinical decision support for products and solutions including sales presentations, product demonstrations, and educating sales teams on emerging clinical issues. - Train / re-train hospital staff in case of new releases, upgrade and/or versions...