Jr Customer Service Asociate
hace 2 semanas
Descripción del empleo
**About this Job**
Jr. Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers.
**Responsibilities**
- Will be an expert on NIQ processes and methodologies, playing an active role in improving customer satisfaction.
- Responsible for ensure an appropiate ticket input and analytics previous to transfer to operation teams
- Maintain continuos communication and support with operation teams, to avoid delays and waranty quality in answers.
- Responsible for ensure an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication.
- Propose process automation or improves using tools like Power BI / R/ Python/ Excel Macros and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning).
- Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design.
- Adhere to Performance KPIs to improve quality performances (on time tranfers and answers) and maintain work discipline.
**Requisitos**:
- Bachelors or technical Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers
- 1 years of experience in related areas
- Analytical skills and aptitude for data and operational processes
- Excellent organization skills, meeting deadlines and follow-ups.
- Project management aptitude (critical path, task sequencing, problem solving, etc.)
- Skew towards accuracy, proactivity and attention to details
- English language proficiency is a plus: writing and verbal (Intermediate)
Información adicional
**What's in it for you?**
- Comprehensive compensation package
- Flexible work environment
- Hybrid work model
- Career development tailored to NielsenIQ roles
- Access to on-demand learning content and NIQ social communities
- Mentor programs
..... and more
REF22792L
**Our Benefits**
- Flexible working environment
- Health insurance
- Parental leave
- Life assurance
**About NielsenIQ**
NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.
Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook
**Our commitment to Diversity, Equity, and Inclusion**
We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
-
Especialista Jr Customer Service
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoWe are hiring the best talent for **ESPECIALISTA JR CUSTOMER SERVICE** **to be located in Bogota. **Purpose** The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional...
-
Especialista Jr Customer Service
hace 2 semanas
Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completo_At Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Especialista Jr Customer Service
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Especialista Jr Customer Service
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity. _ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Especialista Jr Customer Service
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity.- Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Especialista Jr Customer Service
hace 2 semanas
Bogota, Colombia Kenvue A tiempo completo**ESPECIALISTA JR CUSTOMER SERVICE**-2307001479W Description **Johnson & Johnson New Planned Consumer Health Company,** based in Skillman, N.J., is one of the world's largest consumer health and personal care products company. Our consumer companies produce many of the world's most trusted brands, among them JOHNSON'S® Baby, BAND-AID®, NEUTROGENA®,...
-
Analista Jr de Servicio Al Cliente
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoWe are hiring the best talent for **ANALISTA JR DE SERVICIO AL CLIENTE** **to be located in Bogota. **Purpose** The Customer Service Jr. Analyst is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Jr. Analyst provides direct support to customers and facilitates transactional...
-
Customer Service Specialist
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...
-
Customer Service Associate English Colombia
hace 7 días
Bogota, Colombia Amazon - Global Customer Service A tiempo completoThis position is open for people that Lives across Colombia and who are willing to work Virtually. BASIC QUALIFICATIONS Preferred Qualifications: - Located at Colombia and have citizenship or legal open condition work permit. - Have 85% English level or higher. - Have (or be able to obtain) High Speed Internet (10 MGB download / 3MBG upload or better). -...
-
Customer Service Specialist
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson Medical Devices Companies, we are using our breath, scale and experience to reimagine the way healthcare is delivered and to help people live longer, healthier lives. We are hiring the best talent for **Customer Service Specialist **to be located in Bogota. **Purpose** The Customer Service Specialist is a point of contact for internal...
-
Customer Specialties Jr Specialist
hace 2 semanas
Bogota, Colombia Kenvue A tiempo completo**CUSTOMER SPECIALTIES JR SPECIALIST**-2307010725W Description **Cuál será tu función?** El analista de Servicio al Cliente brinda soporte directo a los clientes internos y facilita las actividades transaccionales. Se espera que las personas que desempeñen esta función demuestren una comprensión básica de los procesos y productos de servicio al...
-
Analista Jr de Servicio Al Cliente
hace 2 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoWe are hiring the best talent for **JR Specialist Customer Service **to be located in Bogota. **Purpose** The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional...
-
Analista Jr de Servicio Al Cliente
hace 1 semana
Bogota, Colombia Johnson & Johnson A tiempo completoWe are hiring the best talent for **ANALISTA JR DE SERVICIO AL CLIENTE** **to be located in Bogota. **Purpose** The Customer Service Jr. Specialist is a point of contact for internal J&J functions and external parties to engage the Deliver and Customer Service organization. The Specialist provides direct support to customers and facilitates transactional...
-
Customer Service Specialist
hace 3 semanas
Bogota, Colombia Johnson & Johnson A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Customer Service Coordinator
hace 2 semanas
Bogota, Colombia Strategic Properties A tiempo completoCustomer Service Coordinator: Support for the customer service line staff. He or she is responsible for resolving issues, working with clients and staff to overcome conflict, and to provide quality customer service. The coordinator is responsible for supervising staff interactions with clients and providing coaching and support. How to manage a client...
-
Analista Jr de Servicio Al Cliente
hace 2 semanas
Bogota, Colombia Johnson & Johnson Family of Companies A tiempo completoAt Johnson & Johnson, the largest healthcare company in the world, we come together with one purpose: to profoundly change the trajectory of health for humanity._ - Diversity & Inclusion are essential to continue building our history of pioneering and innovation, which has been impacting the health of more than 1 billion patients and consumers every day for...
-
Customer Service
hace 1 semana
Bogota, Colombia GEA Group A tiempo completo**Customer service**: **Job information**: **Reference number**: JR-0026923 **Job function**: Sales **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - GEA es una multinacional de ingeniería y uno de los mayores proveedores del mundo para los sectores de alimentos, bebidas, química y...
-
Customer Service Analyst
hace 6 días
Bogota, Colombia Citi A tiempo completoThe Customer Service Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support. **Responsibilities**: - Serve as single point of contact for...
-
Customer Service Representative
hace 1 semana
Bogota, Colombia WindshieldHUB, LLC A tiempo completo**About Us** WindshieldHUB is one of the fastest-growing on-demand service providers in the United States. We pride ourselves on delivering best-in-class customer service to our clients, maintaining a solid vision and tradition. Our commitment to excellence drives us to expand our team with talented professionals who share our dedication to customer...
-
Jr Customer Serivce Associate
hace 2 semanas
Bogota, Colombia NielsenIQ A tiempo completo**Job Description**: **About this Job** Jr. Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive...
