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Senior Technical Customer Consultant
hace 4 meses
**About Team International**
- We're a global IT consulting company and a software development service provider that helps organizations operate at their best. With 30+ years of experience, +6 Global locations, and +1000 employees, TEAM combines technology expertise, valuable insights, business intelligence, and a client-centered approach to address challenges in business operations, digital transformation, risk management, compliance, business continuity, and more.
- TEAM provides you with flexible engagement models, top IT talent, and full compliance.
- Your business and specific project needs are unique and require a customized approach to IT and software development outsourcing.
- Partner with TEAM to design the ideal engagement model to fit your business and technical needs, and quickly find the talent required to build your innovative IT solution in record time - all while ensuring full security and regulatory compliance.
**Our guiding values**
- Customer-Centric -“Win-win is our partnership strategy”
- Trust & Transparency -“We say what we mean, do what we say, and do what is right.”
- Flexible & Adaptable -“Solving challenges creatively”
- Teamwork & Celebration -“Work hard and enjoy our victories together”
- Social Responsibility -“We envision a better world and take action to make things happen”
**The Position**
- The Technical Customer Consultant is a knowledgeable Python, SQL, and Cloud backend programmer who is responsible for helping BriteCore’s Insurance Policy Administration customers diagnose and resolve their most complex challenges.
**Responsibilities**
- Provide excellent service over the phone and in writing along with assisting the customer with troubleshooting.
- Answer complex questions about BriteCore and its use, configuration and functionality.
- Employ excellent time management and customer communication skills to ensure that you are working on the most urgent/important issues and collaborating with customers on the status.
- Create well-thought out detailed feature specifications to meet client needs and enhance the solution.
- Staff an on-call rotation for critical incidents.
- Escalate critical issues and defects as necessary with Engineering, Hosting, and Data teams, provide business impact, and collaborate with appropriate stakeholders and senior team members on fixes.
- Become an expert in the usage, configuration, and troubleshooting of the BriteCore Insurance Policy Administration SaaS solution. This will include lines, policies, claims, and reports.
- Develop a deep knowledge-base in Mutual P&C Insurance best practices and work processes including insurance policy manuals, rating manuals, and underwriting guidelines.
- Leverage your technical knowledge in Python, SQL, AWS, and Linux backend development and your P & C insurance work process and BriteCore solution expertise to quickly determine root causes and provide elegant solutions to complex issues.
- Understand the vast number of settings in the platform and try permutations to solve client’s configuration problems and isolate/characterize defects.
**Requirements**:
- 2+ Years experience in Python Backend Web Development in Enterprise, B2B SaaS companies: Programming, debugging, scripting, and Django, Web.py, or other frameworks.
- Computer Science, technical degree, or equivalent practical experience with a solid understanding of programming concepts.
- MySQL query, report writing, DBA experience.
- Familiarity with AWS Technologies:
- a. EC2 (Servers/Instances), ECS and Lambda & API Gateway.
- b. Amazon S3 - Get in and download log files. Vendor integrations.
- c. CloudWatch - Writing queries.
- d. Step Functions.
- Experience testing API endpoints.
- Experience working in an Ubuntu environment (Linux), SSH’ing into sites, running shell tools/scripts, navigation and basic administration.
- Familiar with JavaScript.
- Strong troubleshooting and debugging skills.
- Good written and verbal communication skills
- a. English intermediate/advanced - C1 CEFR is a MUST
- Desire to learn continuously and operate in a fast-paced environment
**Nice to have**:
- MooTools, jQuery, and Knockout JS.
- Familiar with Jinja code to write custom document templates for customers.
- a. Write, test, and deploy PRs
- Experience with GitHub highly desirable
- Experience using ZenDesk, JIRA, and Google office solutions will be helpful.
- BriteCore Product usage and configuration expert with great problem solving and root cause analysis skills.
- Able to create complex reports using solutions like SQL and/or AWS QuickSite.
- Mutual Insurance industry expertise with the ability to quickly become highly proficient in BriteCore usage and configuration is preferred.
- Flexibility, including the ability to adapt quickly to changing priorities; capable of operating in an ambiguous environment.
- Empathy and a proven ability to understand customer needs.
- Passionate about customer success and how it can transform
