Enterprise Voice Administrator for 2nd Level Support
hace 2 semanas
You’re an important part of our future. Hopefully, we're also a part of yours At B. Braun, we protect and improve the health of people worldwide. This is also our vision for IT. You see technology as an opportunity, and you develop solutions that secure our business in the long term, we would like to implement the digital transformation of B. Braun with you. With fresh ideas, drive, and team spirit, we are working to launch the medical technology of tomorrow and safeguard the healthcare of the future. Together. That's Sharing Expertise.
**Duties and responsibilities**:
- Serve as MS Teams Voice administrator and 2nd level supporter in a growing environment.
- Serve as Cisco Voice administrator (CUCM, CUC) (optional requirement).
- Serve as Alcatel Voice administrator (Alcatel OXE) (optional requirement).
- Serve as AudioCodes administrator (SBC on-premises and on Azure).
- Planning and execution of daily administrative tasks including performance monitoring, tuning, troubleshooting, root cause analysis, provisioning of recommended solutions, proactive error prevention, identifying voice and video requirements, installing upgrades.
- Contribute to Technology Operations Team (Infrastructure, Security and Help Desk). Ensuring stability and optimal performance on all systems including Incident handling. Engage with vendors and support partners where needed for more complex incidents. Perform Infrastructure and aligned Service Optimization for Enterprise Voice - Planning and execution of maintenance and lifecycle activities - Coordination and control of external support/service providers - Creation and maintenance of documentation - Support problem management process
**Professional competencies**:
- Experience as an MS Teams Voice Admin.
- Power Shell Scripting skills.
- AudioCodes Basic configuration training, Troubleshooting, OVOC, ARM knowledge would be a plus, willingness to learn in that area.
- Genesys contact center administration knowledge, or willingness to learn in that area
- Alcatel telephony platform knowledge welcome.
- Cisco CUCM, CUC knowledge welcome.
- Must be familiar with LAN/WAN/VOIP/SD-WAN concepts, functionality, and practices. MS Windows OS, MS Office environment, Active Directory.
- General telephony services, network, routing, SIP knowledge.
- English (at least B2 level)
**Personal competencies**:
- Technical enthusiasm and a “willing to learn”- attitude are welcome.
- Self-depending work in a multiple task environment in an international team.
**What we offer**:
Become part of a corporate culture that actively promotes constructive exchanges between colleagues, customers and partners. Work with us to improve people's lives in the long term. We can offer you interesting, varied tasks and excellent opportunities for advancement, as well as an attractive salary with extensive benefits, all within a dynamic family-owned company.
-
Enterprise Account Manager
hace 3 días
Bogota, Colombia Enterprise Software Solutions A tiempo completo**We advocate for a human-centered approach in addressing technological challenges** Optimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scale We are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...
-
Channel Support Intern
hace 1 día
Bogota, Colombia Hewlett Packard Enterprise A tiempo completoChannel Support Intern This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. College/University Graduate hires (within 12 months of graduation per the company's definition) undergoing a specific training and development path within the EMEA Graduate Program. **_ Responsibilities: _** Apprentice includes...
-
Voice Agent, T&e Call Center Operations
hace 7 días
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: This is a position for a Bilingual English-Spanish Call Center Representative in Costa Rica. The position is remote - WFH Previous experience in a Call Center environment is required. Training will be provided for T&E services and tools **What You'll Bring**: The Tenant and Employment (T&E)...
-
IT Technician
hace 1 día
Bogota, Colombia My VA Support A tiempo completoIN GOA-TECH we are looking for an IT Technician to join our IT Support Services team! We have a fun yet professional small business work environment. The opportunity is 100% remote in COLOMBIA. IT Support Services Technician will be responsible for the day-to-day delivery of IT Support Services to internal offices and remote workers. The IT Service Desk is...
-
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: The Bilingual (English and Spanish) Voice Associate is responsible for answering inbound phone calls relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion Services. **What You'll Bring**: **Impact You'll Make**: -...
-
Support Analyst, Level I
hace 3 días
Bogota, Colombia Nuvei A tiempo completo**Support analyst, Level I** - Bogota, Colombia_ - Hybrid_ The world of payment processing is rapidly evolving, and businesses are looking for loyal and strategic partners, to help them grow. **WE ARE NUVEI. **Nuvei (NASDAQ: NVEI) (TSX: NVEI) the Canadian fintech company accelerating the business of clients around the world. Nuvei’s modular, flexible and...
-
Bilingual Voice/chat Agent, Call Center
hace 5 días
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion...
-
Product Department Administrator
hace 2 semanas
Bogota, Colombia TapClicks A tiempo completoOverall, an admin role requires a high level of organization, attention to detail, and the ability to multitask and prioritize tasks effectively. The specific job duties and responsibilities may vary depending on the company and industry. - Record Keeping: Admins maintain accurate records of important company documents such as financial records, legal...
-
Specialized Talent Administrator
hace 7 días
Bogota, Colombia Cielo Talent A tiempo completo**Company Description**: Are you ready to accelerate your career? Join Cielo as a** Specialized Talent Administrator & Coordinator!** A career at Cielo will give you the opportunity to work with the industry’s smartest people and to take ownership of your success! Cielo is a brand that reflects our big idea - that talent is rising - and with it our...
-
Bilingual Voice/chat Agent, Call Center Operations
hace 1 semana
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: Remote position / Work from Home. The Bilingual (English and Spanish) Voice/Chat Associate is responsible for answering inbound phone calls and/or chats relating to TransUnion Products and Services. The Voice Associate will support both customers and consumer who use the TransUnion...
-
Finance Administrator
hace 7 días
Bogota, Colombia Solutions 2 GO A tiempo completo**Scope**: The Finance Administrator is responsible for all the accounting activities and administrative tasks from branch office. Must ensure that finance and accounting information are carried out in due form and in a timely manner. **Activities & Responsibilities**: - Management and auditing all Accounts Payables - Booking correctly in our accounting...
-
Voice Support Agent
hace 2 semanas
Bogota, Colombia Influx. Inc A tiempo completoInflux provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We’re looking for detail-oriented and thoughtful people to join our growing international team! Duties - You’ll be tasked with answering...
-
Database Administrator
hace 3 días
Bogota, Colombia Sofka A tiempo completo**Do you want to embark on a journey with purpose?***: In Sofka, we have a clear one: "We look after our surroundings, multiplying successful experiences..". Get your backpack ready and be part of this great adventure! **What are we looking for?**: We are looking for people who are passionate about database administration and data engineering and have good...
-
Programme Support Officer
hace 3 días
Bogota, Colombia International Organization for Migration A tiempo completoPosition Title**: Programme Support Officer** Duty Station**: Bogota, Colombia** Classification**: Professional Staff, Grade P3** Type of Appointment**: Fixed term, one year with possibility of extension** Estimated Start Date**: As soon as possible** Closing Date**: 15 May 2024** - Established in 1951, IOM is a Related Organization of the United Nations,...
-
Bilingual Voice Agent, Call Center Operations
hace 5 días
Bogota, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: - Ability to learn and maintain a consistently high level of knowledge regarding Transunion’s products, services, systems, processes, policy knowledge and tools and by doing so demonstrate consistent knowledge of these services and processes when performing all voice...
-
Nia Support
hace 3 días
Bogota, Colombia Sutherland Global A tiempo completoBachelor's degree in Computer Science / Software Engineering (or similar) - 3+ years of Experience in Web Applications support - Experience in Database Troubleshooting and Tuning (MS SQL) - Experience in IT (Network and system) support working on server issues mainly - Strong troubleshooting and problem-solving skills - Excellent verbal and written...
-
Talent Acquisition Administrator
hace 5 días
Bogota, Colombia GEA Group A tiempo completo**Talent Acquisition Administrator**: **Job information**: **Reference number**: JR-0023687 **Position type**: Full time **Site**: Bogotá D.c. CALLE 93 NO. 12 - 14. Of. 501, Bogotá D.C. Cundinamarca, 110221 - As part of the GEA´s growth strategy, our Talent Acquisition team will play a critical role in ensuring that the organization meets its full...
-
Sales Development Representative
hace 7 días
Bogota, Colombia Enterprise Software Solutions A tiempo completo**We advocate for a human-centered approach in addressing technological challenges** Optimizing resource utilization is the top cloud challenge at 42%. This is extremely hard for many organizations, as they tend to overprovision to allow for future scale We are a cloud-first, full-service Microsoft partner, among the top 1% of all Microsoft Gold partners...
-
Aruba Presales
hace 1 semana
Bogota, Colombia Hewlett Packard Enterprise A tiempo completoAruba Presales - Intern This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. College/University Graduate hires (within 12 months of graduation per the company's definition) undergoing a specific training and development path within the EMEA Graduate Program. **_ Responsibilities: _** Apprentice...
-
Project Administrator
hace 7 días
Bogota, Colombia Rockwell Automation A tiempo completoRockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...