Sr. Specialist Order Management

hace 1 semana


Bogota, Colombia Adidas A tiempo completo

SR SPECIALIST ORDER MANAGEMENT AND FULFILLMENT ROLE DESCRIPTION- Key contact to drive and guarantee maximum level of service on LAM eCom order fulfillment (orders and returns), managing the orders and returns in a daily basis, leading the eCom order process with Customer Service team as well as internal stakeholders, SCM, IT, Finance globally and locally to deliver the maximum Customer Satisfaction and NPS.- Key Responsibilities:
- Manage order pool for all LAM countries (which grows as fast as the business year after year) to ensure Service Levels and OTIF deliveries to customers, guarantying that eCom orders are all processed, invoiced and arrived to adidas group consumers, focusing on Customer Satisfaction and NPS
- Assure on-time returns process of eCom order from pick-up with Adidas customers to credit note creation in SAP. Key role to guarantee speed of refunds to eCom consumers
- Drive Customer Service topics related to order and returns, looking to reduce the level of contacts by proving operation service excellence to adidas Group consumers to support the growth of eCom Channel
- Contact appropriate support locally and globally teams to solve any issue regarding ecom order fulfillment, assure solutions and/or follow escalation processes
- Measure and report on Fulfillment KPIs (on-time of orders, cancellation rates, return rates )
- Prepare daily reports on order cancellation and incidents to provide to Customer Service
- Monitor shipping costs in a monthly basis and manage the 3PL´s together with WHS team (carriers)
- Perform gross to net analysis and report on main drivers of gross sales loss to business stakeholders and develop action plans to reduce Logistics overheads
- Support project implementations/go-lives/sustain phases for LAM countries
- Perform regression testing as required for system releases affecting backend systems
- Drive and support project implementations/ testing on backend system related topics like Omnichannel OMS and derived capabilities.
- Knowledge Skills and Abilities:
- University degree or equivalent education required
- Broad and deep theoretical understanding of functional area
- Minimum 2 years experience in job or job function
- SAP/IBM Sterling knowledge desirable
- English language (written, spoken and reading)
- Requisite Education and Experience / Minimum Qualifications:
- 2 Years experience

AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE’S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.

COURAGE: Speak up when you see an opportunity; step up when you see a need..

OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.

INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.

TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.

INTEGRITY: Play by the rules. Hold yourself and others accountable to our company’s standards.

RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.

**ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.**

***
- JOB TITLE:
- Sr. Specialist order Management & Fulfillment- BRAND:
- adidas- LOCATION:
- Bogota- TEAM:
- Digital- STATE:
- DC- COUNTRY/REGION:
- CO- CONTRACT TYPE:
- Full time- NUMBER:
- 506904- DATE:
- Jan 29, 2024



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