Sport First Line Support Operator

hace 3 días

Colombia Genius Sports A tiempo completo

**A bit about us**
Genius Sports is the official data, technology and commercial partner that powers the global ecosystem connecting sports, betting and media.
Our mission is to champion a more sustainable sports data ecosystem that benefits all parties - from the rights holder all the way through to the fan.
We are the trusted partner to over 500 sports organizations globally, capturing the highest quality data for many of the world's largest leagues and federations such as the NFL, NBA, MLB, English Premier League, Serie A, FIBA and the NCAA.
From enabling leagues to take control of their official data, to creating immersive fan experiences for sports, betting and media organizations, we are driven to the deliver the difference for our partners.

**OUR DIVISIONS**

**SPORTSTECH**
Data capture, management and analysis tools that help leagues run their sport, unlock new revenue streams, and protect the integrity of their competitions.

**VIDEO**
Fully automated streaming technology, production and distribution services that help showcase sports to the world.

**SPORTSBOOK**
Everything an operator needs to manager their sportsbook and grow profits - all powered by the finest live sports data available.

**MEDIA & ENGAGEMENT**
We help brands and publishers engage and monetize sports fans with personalized campaigns and content they will love.

**THE ROLE**
**MAIN RESPONSIBILITIES**
- Providing support for our customers (sport federations & leagues around the world), who are using Genius Sports products
- Prioritizing and solving problems
- Providing required information for other team members or departments
- Sharing your knowledge within the team
- Completing additional tasks assigned by the line manager.
**REQUIRED SKILLS**
- Strong communication skills
- Fluent English (both written and verbal)
- Ability to multitask and prioritize tasks
- Strong problem solving skills
- Responsibility and dedication
- Passion for sports
- Knowledge/experience with modern IT solutions
- Previous client support experience would be considered as a bonus.
**We Offer**
We have a work-hard, play hard culture at Genius Sports. Our benefits include health insurance, we have many social events going on throughout the year such as, summer and Christmas parties, monthly team building events, sports tournaments, birthday celebrations, food vouchers, charity days and wellbeing actives. Skills training opportunities and many others depending on location are part of our benefits list.
- Due to COVID-19 restrictions, we are currently using virtual hiring processes in some locations, so that we can continue hiring great people whilst being mindful of the health of everyone involved in the recruitment process. Please therefore be aware that, among other things, interviews may take place by phone or video, and some new hires may need to be onboarded remotely (e.g. where access to office space is currently restricted). Our Talent Acquisition team will be able to advise of arrangements in relation to specific roles, so please reach out to them with any questions._

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