Support Engineer 1st Line
hace 4 semanas
**What you’ll be doing - your responsibilities**
- Be the first point of contact for customers seeking technical assistance over the phone or SM tool/portal;
- Qualify and document the problems raised by customers and investigate the problem by doing your own research and by involving other teams as needed.
- Prioritize, categorize and manage several open cases at once
- Work on Trend Analysis and Problem management
- Work to SLA thresholds for incident(s), request(s) and problem(s)
- Consult and collaborate with your immediate peers or colleagues across the board to resolve service issues.
- Establish a good working relationship with the customers and 3rd parties
- Empower customers to find information, self-solve when they decide to, and learn more about Microsoft products, services and support.
- Advise customers on how to gain additional value from their Microsoft products.
- Document your technical work and research to help your colleagues, improve the product, and improve the support experience.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations
- Maintain high Quality of Service & Support
- Ensures a high-level customer satisfaction by ensuring the continuous operation of their systems
- Keep up to date with technology trends
**Skills required for the role**
- Bachelor’s degree in Information Technology, Computer Science, or a similar field.
- M365: Exchange Online, OneDrive, Sharepoint, Yammer, Teams and Other components.
- MS Azure (IaaS & PaaS);
- ** Optional (advantage)**: SQL server; Windows 10; Exchange Server, Exchange Federation; Active Directory, AD connect, ADDS,DNS,DHCP,AD Sync & SSO,Azure AD, AD Trust, WSUS, Print Server and File Server; Windows Server & Client (OS); SCCM; Intune; Microsoft Identity Manager (MIM); Hyper-V. EMS: ATP, AADP, MIP, MCAS, MDATP.
- Written and verbal communication skills
- Teamworking skills and a collaborative approach to work.
- Ability to multitask and prioritize your workload.
- Languages**:Advanced level of English or Portuguese
- Availability to work rotating monthly shifts.
**Experience you would be expected to have**
- Technical experience doing implementations or migrations is expected. Also, proven knowledge of the O365 suite in general, primarily with its administration using GUI and/or PowerShell commands.
- An excellent telephone manner for making initial contact and for ongoing communication with customers
-
Support Engineer
hace 3 semanas
San Vicente Ferrer, Colombia Bizagi A tiempo completoAs a global leader in digital business transformation, Bizagi provides the power to deliver rapid process automation and ignite digital business transformation across the enterprise. Bizagi’ s digital business platform wraps around existing IT systems, giving organizations the immediate business agility and process orchestration required to compete in the...
-
Engineer, IT Support
hace 3 días
San Vicente Ferrer, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by...
-
Technical Support Engineer
hace 4 días
San Vicente Ferrer, Colombia Trellix A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for Trellix customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for Trellix’s premiere customer base. When a customer needs technical support...
-
Technical Support Engineer
hace 3 semanas
San Vicente Ferrer, Colombia Trellix A tiempo completo**_Job Title:_** Technical Support Engineer (Bilingual - Multiple Open Positions) **_ Role Overview:_** The Technical Support Engineer (TSE) provides end-to-end technical support for McAfee customers and provides technical service of fault recording, diagnosis, problem solving, and resolution delivery for McAfee’s premiere customer base. When a customer...
-
Senior Support
hace 5 horas
San Vicente Ferrer, Colombia Canonical - Jobs A tiempo completoThis is an exceptional opportunity for an open source technologist who enjoys solving problems under pressure. The main functions of this position are to: - Be the technical authority and demonstrate your experience with popular open source software such as PostgreSQL, Corosync/Pacemaker, MongoDB, MySQL and Apache. - Provide advice on deployed...
-
Senior Oracle Database Support
hace 2 semanas
San Vicente Ferrer, Colombia Oracle A tiempo completoSenior Oracle Database Support -22000AGM **Applicants are required to read, write, and speak the following languages***: Spanish **Preferred Qualifications** - **Systems Engineer or related areas**: - With experience in Database 10g, 11g, 12c, 19c minimum of **10 years or more** (with knowledge in: Database migrations, dataguard, RAC, Golden gate, Rman,...
-
DevOps Engineer
hace 2 semanas
San Vicente Ferrer, Colombia itel A tiempo completo**DevOps Engineer** **Requirements**: - Strong, proven experience as a DevOps engineer in a scalable production environment built on AWS - Extensive experience with container-based technologies such as Docker, Kubernetes, and EKS - Understanding of the Software Development Lifecycle and has the outright understanding of various automation tools for...
-
Business Support
hace 3 semanas
San Vicente Ferrer, Colombia Symrise A tiempo completo**Acerca de Nosotros** Symrise is a global supplier of fragrances, flavorings, cosmetic active ingredients and raw materials as well as functional ingredients. Symrise works with manufacturers of perfumes, cosmetics and foods to develop new product ideas and market-ready concepts for things which are an indispensable part of everyday life: perfumes, personal...
-
Oracle Fusion Middleware Senior Engineer
hace 2 semanas
San Vicente Ferrer, Colombia Oracle A tiempo completoOracle Fusion Middleware Senior Engineer-22000BL8 **Applicants are required to read, write, and speak the following languages***: English, Spanish **Detailed Description and Job Requirements** As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for...
-
Associate Support Engineer
hace 2 semanas
San Vicente Ferrer, Colombia Sutherland A tiempo completoJob Description Sutherland is seeking an attentive and goal-oriented person to join us as an Actimize Technical Support team at NICE System. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with...
-
IT Support
hace 5 horas
San Vicente Ferrer, Colombia Chiper A tiempo completo**About Chiper** Chiper is a technology startup present in Colombia and Mexico and Brazil. The platform offers mass consumption products at direct prices from manufacturers to independent businesses such as neighborhood stores, liquor stores, mini markets, etc. Our purpose is to create bridges between middle and low income people who are looking for better...
-
IT Support
hace 2 semanas
San Vicente Ferrer, Colombia PayU A tiempo completoBogota, Colombia GPO LATAM - IT **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants...
-
.NET Engineer Senior
hace 4 días
San Vicente Ferrer, Colombia Softtek colombia A tiempo completo**.Net Engineer Senior** **About Softtek** Founded in 1982, Softtek is a global provider of process-driven IT solutions with 30 offices in North America, Latin America, Europe and Asia. With 15 Global Delivery Centers in the U.S., Mexico, China, Brazil, Argentina, Costa Rica, Spain, Hungary and India. Softtek helps improve and produce predictable outcomes...
-
Technical Support Engineer
hace 2 días
San Vicente Ferrer, Colombia Fortinet A tiempo completoJOB DUTIES AND RESPONSIBILITIES - Advanced troubleshooting on the full range of Fortinet products - Collection, analysis and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information - Recommend corrective actions based on analysis - Provide...
-
Aws Sr. System Engineer
hace 4 semanas
San Vicente Ferrer, Colombia TD Synnex A tiempo completoTech Data is looking for a Sr. Systems Engineer to help drive AWS Cloud Infrastructure solutions. Deep technology expertise, advanced analysis skills, and a deep understanding of the cloud market to define appropriate customer solution, scope and estimate the effort, provide technical leadership in sales pursuits and solution delivery. Sr. Systems Engineer...
-
Support Engineer
hace 4 semanas
San Vicente Ferrer, Colombia Percona A tiempo completo**Who is Percona?** - Percona is a respected thought leader in the open source community. We provide services and software for MySQL, MongoDB, PostgreSQL and Maria DB to open source users globally. Percona is remote-first and globally dispersed; we have 250 people in almost 40 countries. We offer a collaborative, highly-engaged culture where your ideas are...
-
Technical Support Engineer
hace 5 días
San Vicente Ferrer, Colombia Fortinet A tiempo completo**Responsibilities**: - Collection, analysis, and change recommendations of configuration information - Collection and analysis of customer network information - Collection and initial analysis of packet trace information **Job Experience / Abilities Required**: - Experience in a technical support role in a networking/security company or equivalent...
-
Sr. IT Support Specialist
hace 3 días
San Vicente Ferrer, Colombia TransUnion A tiempo completoTransUnion's Job Applicant Privacy Notice **What We'll Bring**: **What You'll Bring**: **Key requirements** - Associate’s or bachelor’s degree from an accredited institution in Computer Science or related field or have related work experience - Ability to work after hours and/or on weekends when needed **Technical Skills** - Technical Desktop Skills...
-
Systems Engineer
hace 3 semanas
San Vicente Ferrer, Colombia Fortinet A tiempo completo**Jobs Duties and Responsibilities** - Pre-sales - assist in qualifying sales leads from a technical standpoint. - Sales calls - be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration. - Post-sales - be the lead technical contact for identified accounts...
-
Application Engineer
hace 4 semanas
San Vicente Ferrer, Colombia Flowserve Corporation A tiempo completoCompany Overview: If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your...