Order Management and Warranty

hace 6 meses


Bogota, Colombia Trane Technologies A tiempo completo

At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.

**Descripción resumida del puesto**:
El objetivo del puesto de **Order Management and Warranty** es apoyar los vendedores con los ingresos de los pedidos en los sistemas de gestión de pedidos de manera oportuna. Este puesto colabora estrechamente con otros departamentos para identificar pedidos con problemas o falta de documentación que pueda requerir actualizaciones antes de ingresarlos.

**Responsabilidades**:

- Ser el responsable directo del proceso de cumplimiento de pedidos hasta el punto de transición al área de Servicio al Cliente o Comercial, recibiendo, verificando y procesando pedidos internos; haciendo seguimiento a la programación de fabricación, envío y facturación, e informando a los clientes sobre la situación.
- Actuar como enlace para proporcionar informes actualizados sobre el estado de los pedidos a diferentes departamentos; actualizando apropiadamente el sistema con la información proporcionada por otras áreas (oficina de ventas, logística y finanzas).
- Coordinar con el área de logística para obtener cotizaciones de costos de servicios logísticos (flete, seguro, etc.).
- Mantener archivos virtuales de pedidos completos y actualizados, así como otras documentaciones (virtuales y físicas) organizadas y correctamente almacenadas.
- Mantener registros actualizados y precisos de los pedidos de ventas (pedidos históricos y pendientes) y proporcionar esta información a la gerencia y a los clientes internos según sea necesario.
- Interactuar con los clientes para manejar quejas, procesar pedidos y brindar información sobre productos y servicios específicos.
- Utilizar los procesos y herramientas adecuadas.
- Mantenerse actualizado sobre promociones, descuentos y otra información relacionada con el proceso de cumplimiento de pedidos.
- Colaborar y comunicarse con el equipo de ventas para respaldar e influir en el tiempo de respuesta y los objetivos de ventas.
- Responsable de monitorear y hacer cumplir el proceso de solicitudes de garantía.

**Cualificaciones**:

- Diploma secundário o título de associado o licenciatura en Negócios, Logística o áreas relacionadas.
- Más de 2 años de experiência en ingreso de pedidos o experiência relacionada.
- Experiência en el uso de Microsoft Office.
- Se prefiere un nível intermedio/avanzado de inglés.
- Se valora la experiência en Oracle.

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.



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