Service Team Leader
hace 6 meses
**Service Team Leader - medium and low voltage motors & Drives**:
**At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.**:
**This position reports to**:
Service Manager
**Your role and responsibilities**:
1. Responsible for the operation and execution of services (technical supervision in field, follow-up, customer contact and resolution of complex situations). 2. Organization of field activities, planning of service activities for the team in charge. 3. Direct contact with clients, follow-up of satisfaction and fulfillment of objectives according to the agreed service. 4. In charge of warranty processes (registration, monitoring, direct response to customers, technical research and supply of warranty materials and services).
**Qualifications for the role**:
- ° Bachelor in electrical engineering, electronics, mechatronics, electromechanical or related careers. Master's degree or specialization related to services and engineering and commercial or marketing studies (Desirable).
- ° 7+ years of overall experience preferably in field services. 3 or more years of experience as a supervisor, lead or manager leading teams directly (must).
- ° Availability for travel 60% to 80%.
- ° Advanced English (must).
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