Supervisor Enercare Offline/back-office

hace 5 meses

Bogota, Colombia ContactPoint360 A tiempo completo

**Who We Are**:
ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We lead with our philosophy of people first and are most passionate about creating employee engagement through new and advanced Business Process Outsourcing (BPO) technologies. We’re proud to call ourselves innovative leaders in the industry and value how we’ve been able to grow significantly from 5 to 1000+ employees since opening 12 years ago. We’re Great Place to Work certified and offer an award-winning culture that is enthusiastic about adding next-level talent to our operations as we continue to expand our work-from-home solutions and our brick & mortar locations too. We trust and empower our team when it comes to providing the best human experiences. We believe in thinking and acting differently. We’re proud to provide you with a career path that will support your development and growth. It is a win-win and we love promoting from within too. During your onboarding experience, we’ll teach you the necessary skills as well as the in and outs for this particular role. ContactPoint 360 Inc., is not just somewhere to get a pay cheque but a place where you can call your work home and thrive to your highest potential both professionally and personally.

**Conditions**
- Basic Salary: 3'000.000 COP
- Bonifications: Attaintment + Sales
- Schedule: 48h per Week
- Days off: based on ops needs
- Work at home: Not available

**Responsibilities**:

- The supervisor is in charge of coordinating, directing, and supervising the activities of the agents in operation and Administrative Support.
- Ensure disclosure, understanding, and compliance of all objectives, internal policies, internal regulations campaigns and company.
- Attend and clarify all the questions and doubts of the agents in a timely manner.
- Identify operational problems and suggest possible improvements.
- Monitor and evaluate the performance of the personnel in charge, providing learning opportunities or training, and taking corrective measures, as necessary.
- Guarantee the fulfillment of goals and good performance of personnel in charge based on the goals and policies of the bell
- Preparation and analysis of reports and reports, standards campaign or requested by your direct boss opportunity.
- Work as a team with other supervisors and members of the team in the implementation, planning, and execution of strategies or action plans in the improvement of continuous performance of the campaign in general and the personnel in charge.
- Understand and attend to the client's needs, offering timely solutions and support.
- Organize and coordinate the schedules of the staff in charge.
- Receive and report on all potential customers of sales. Supervise the personnel in charge of the campaign or assigned campaigns.
- Carry out general and individual daily monitoring, weekly, monthly, quarterly, and yearly performance and performance of contractual and internal metrics.
- Comply with all the objectives and goals of the team/personnel in charge of the assigned campaign.
- Preparation and follow-up of prenomina of the personnel to post
- Respond in a timely manner to all calls from the supervisor.
- Development of labor competencies and skills personnel in charge.

**From Maple Leaf to Colombia: Proudly Colombian, Uniquely Canadian.

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