Assistant Operations Manager
hace 3 semanas
**Why Join ContactPoint360?**
At ContactPoint360, we think differently. We believe in putting employees at the heart of everything we do, creating a culture where innovation and empathy are not just buzzwords, but a way of life. Here, you won’t just be a coworker; you’ll be part of a team that redefines both employee and customer experiences. Our coworkers are essential partners in delivering exceptional work and are also friends who support and uplift each other.
We are one of the fastest-growing BPOs in the world, and our secret is simple: it’s our people. We invest in our people and develop them into future leaders. Did you know that 50% of ContactPoint360’s leaders were promoted from within? Our CEO’s journey, starting as a phone agent, reflects our commitment to genuine care for our people—it’s in our DNA.
Join the #ChangeMakers movement at ContactPoint360, where your creativity and passion aren’t just welcomed—they’re essential.
**Duties**:
a) Ensure that supervisors understand and comply with all objectives, performance standards and call center policies.
and policies of the call center.
b) Identify the root cause of the operation's major opportunities through the leadership academy methodology and processes.
and leadership academy processes
c) Create action plans with specific goals and timelines directly related to improving behaviors in our interactions with our customers.
improve the behaviors in our interactions with customers that will deliver the results.
d) Follow up on the day-to-day operation and the compliance of metrics related to the product.
product
e) of our customer and financial metrics through the fulfillment of monthly, weekly and daily hours,
weekly and daily hours
f) Monitor and evaluate supervisor performance, providing learning or coaching opportunities, and taking corrective action.
training, and taking corrective action, if necessary.
g) Analyze operational metrics and prepare respective reports to assist management in determining and meeting the
determine and meet call center objectives.
h) Work together with other departments such as human resources, recruiting, accounting, quality, and training to be aligned in
and training to be aligned on processes and standards.
i) Understand customer needs and provide solutions and support.
j) Organize and coordinate supervisor schedules.
k) Comply and enforce internal work rules and regulations.
l) Comply and enforce compliance with Company policies.
**Condition**:
- Basic Salary: 5'000.000 COP
- KPI Bonuses
- 100% Work on site.
- 47 hours per week
- Days OFF based on OPS needs
**From Maple Leaf to Colombia: Proudly Colombian, Uniquely Canadian.
-
Operations Assistant
hace 4 semanas
Bogota, Colombia Sagan A tiempo completo**Job Title: Operations Assistant** **Location**: Remote (CST Timezone) **Work Schedule**: Monday to Friday, 9 AM - 5 PM CST We are seeking a motivated Operations Assistant to join our team and play a key role in building our deal intake machine for potential business acquisitions. You will be responsible for collecting essential documents and information...
-
Assistant Manager Hype Operations
hace 2 semanas
Bogota, Colombia Adidas A tiempo completoWhat will you do? - Ensure the expected consumer experience for CONFIRMED APP articles in NAM and LAM- What type of projects will you be involved in? - All ONLINE DROPS that come through CONFIRMED APP in US, CA, MX and BR- With what will you work? - +8 different integrated systems that compile all necessary information to make a product launch- Who will be...
-
Operations Manager
hace 3 semanas
Bogota, Colombia TaskUS A tiempo completo**Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...
-
Operations Manager
hace 1 semana
Bogota, Colombia Sagan A tiempo completo**Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...
-
Finance and Operations Manager
hace 3 semanas
Bogota, Colombia Palladium Group, Inc. A tiempo completo**Finance and Operations Manager - Territorios Forestales Sostenibles** **Project Overview and Role**: **Primary Duties and Responsibilities**: Palladium is seeking a Finance and Operations Manager with experience managing international development programme finances, including for the FCDO. The individual must also have the skill set to support the...
-
Operations Manager
hace 1 semana
Bogota, Colombia BCD Travel Corporate A tiempo completoSenior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...
-
Assistant Manager Hype Operations
hace 6 días
Bogota, Colombia adidas A tiempo completoWhat will you do? – Ensure the expected consumer experience for CONFIRMED APP articles in NAM and LAM What type of projects will you be involved in? – All ONLINE DROPS that come through CONFIRMED APP in US, CA, MX and BR With what will you work? – +8 different integrated systems that compile all necessary information to make...
-
Operations Manager
hace 3 semanas
Bogota, Colombia Sagan A tiempo completo**Job Title: Operations Manager - Latam** **Location**:Remote (EST Timezone) **Working Schedule**: Monday - Friday, 9 AM to 6 PM EST At our organization, we buy and improve companies, helping them grow and succeed. We need an Operations Manager who is quick, detail-focused, and good at handling many tasks at once. This role is perfect for someone who...
-
Assistant Operations Manager Telco Program
hace 4 semanas
Bogota, Colombia Full Potential Solutions A tiempo completoOverview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...
-
Digital Operations Manager
hace 3 semanas
Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo**Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...
-
Operations Manager
hace 2 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Operations Manager
hace 4 semanas
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Executive Assistant
hace 2 semanas
Bogota, Colombia Pearl A tiempo completo**About Pearl**: **About the job** **Role**:Executive Assistant **Work schedule**: Full Time | 40 hours per week | Monday to Friday | Pacific Time **Type of Contract**: Independent Contractor **Salary Range: up to 2,000 USD per month** **About the Role**: We are looking for an Executive Assistant to help support our clients as they scale out their...
-
Assistant Project Manager
hace 3 semanas
Bogota, Colombia Sagan A tiempo completo**Position: Assistant Project Manager** Location: Remote (MST Timezone) Work Schedule: Monday - Friday, 09:00 AM - 06:00 PM (MST) **About Us**: Join our dynamic company specializing in innovative signage solutions. We are currently seeking an Assistant Project Manager to join our team and support the efficient execution of our projects. **Key...
-
Operations Support Manager
hace 1 semana
Bogota, Colombia Sterlington, PLLC A tiempo completoOperations Support Manager (Remote) **Contract**: Full time **This position is open to South America, all countries included.** **Description**: A well-established and growing international law firm is looking for an Operations Support Manager to support our growing team. We are seeking a dynamic person with a passion for entrepreneurship and...
-
Sales Operations Manager
hace 3 semanas
Bogota, Colombia Juniper Networks A tiempo completo**Sales Operations Manager** **Hybrid Role from Bogota, Colombia** The Inside Service Operations Manager plays a pivotal role within the Juniper Service sales team, overseeing the team's operations to proactively renew expiring service and subscription contracts. This position encompasses both leadership and operational responsibilities, with a primary...
-
Operations Manager
hace 4 semanas
Bogota, Colombia HH Global A tiempo completo**OPERATIONS MANAGER** The Operations Manager leads the evaluation and implementation of business guidelines and strategies, acts as a bridge between the LAC client account team, supporting the Account Directors and Regional Account Director to achieve operational goals within their Region. The Operations Manager also works closely with department heads...
-
Operations Manager
hace 2 semanas
Bogota, Colombia Continuum Global Solutions A tiempo completoBogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...
-
Assistant Cluster Purchasing Manager
hace 3 semanas
Bogota, Colombia Hilton A tiempo completoAssistant Cluster Purchasing Manager An Assistant Cluster Purchasing Manager shall manage the binding, legitimacy and validity of service and/or product contracts for all hotels in the brand. He/she will assist the Purchasing Manager in the procurement follow-up of CAPEX and FF&E projects. He/she will provide periodic reports to the Purchasing Manager on...
-
Demand Operations Manager
hace 4 semanas
Bogota, Colombia Anthology, Inc. A tiempo completoDemand Operations Manager Remote - Colombia *ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED* The Opportunity: Anthology offers the largest EdTech ecosystem on a global scale, supporting over 150 million users in 80 countries. Our mission is to provide dynamic, data-informed experiences to the global education community so that learners and educators can...