Prt Enercare

**Who We Are**:
ContactPoint 360 Inc., is a global organization offering onshore & nearshore contact center solutions. We’re Great Place to Work certified and show an award-winning culture that is enthusiastic about adding next-level talent to our operations as we expand our work-from-home solutions and brick-and-mortar locations. It is a win-win and we love promoting from within too. During your onboarding experience, we’ll teach you the necessary skills as well as the ins and outs of this particular role.

**PROGRAM READY TRAINER**

**Conditions**
- Bonifications: According to training
- Schedule: 47hr per week
- Days off: based on training needs
- Work at home: Not available

**The Program Ready Trainer (PRT) is a support function responsible for delivering customer based program specific training modules and providing ongoing refresher training, including program updates, as required by the business to support customer programs, administer knowledge assessment tests, quality control, feedback, training as requested, provides reports on effectiveness, progress, and improvements.**

**Responsibilities**:
a) In close collaboration with the Operations Manager and Team Leaders, support the development of training plans and programs.
d) Teaches customer service techniques emphasizing interpersonal skills training and promoting a positive customer experience.
e) Administers knowledge assessment tests.
f) Facilitates refresher courses when necessary.
g) Interacts with all areas of the company regarding products and services to ensure up-to-date information at all times.
h) Delivers training to existing employees on program upgrades and new accounts as needed.
i) Must take calls between training classes and other projects.
j) Assists with quality control, feedback, and training as requested.
k) Reports on effectiveness, progress, and improvements.
l) Perform other duties as requested.
m) Comply with internal company policies.
n) Comply with internal work rules and regulations.
o) Comply with the schedules established by operations or the direct supervisor.
p) Comply and prepare in a timely manner all the requests of his direct boss.

**Requirements**:

- Your English level must be B2+ and above.
- Minimum 3 months within the company
- No disciplinary actions in the last 3 months.
- Customer service and sales experience.
- Experience as a PRT/Trainer is a plus.
- Excellent organizational and time management skills, with the ability to handle multiple priorities and meet deadlines.
- Proactive and self-motivated, with the ability to work independently and collaboratively within a team.
- Strong interest in recruitment and a desire to stay up to date with current trends and innovations in the field.

**We are waiting for you. APPLY NOW**

**From Maple Leaf to Colombia: Proudly Colombian, Uniquely Canadian.