Specialist Ofr
hace 6 meses
**About the Role**:
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
- Meet all commitments to the customers in terms of follow-up/ongoing communication
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer
- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
- Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
- Record any customer complaints; solves customer complaints or assigns tasks to other functions
**Who Can Apply**:
- Whoever is not currently in implementations/migrations.
- Employees who have been in the organization for not less than 12 months.
- Have a minimum of 12 months continuous service with DHL and a minimum of 12 months in the current role
**Key Capabilities / Competencies**:
- Respect and result oriented
- Extremely customer centric and Solution driven
- Excellent multitasking skills within their workspace as well as computer software programs.
- Extensive knowledge of shipment lifecycle and end to end workflow
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
- Expertise in CW1 and OFR/AFR service (GSC and Country processes) desirable
- Ability to work under pressure
- Ability to prioritize among competing tasks
- Leadership Attributes of DPDHL
-
Specialist Sls
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title: Specialist SLS (OFR)** **Location: GSC BOG** Support with spot quotes, monthly status and performance reports for OFR based on the status of the quotes and related to the operation. **Key Responsibilities**: - Receive quote request - Review that all information provided by the customer is clear and complete or ask for it when need it - Follow up...
-
Specialist Sls
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title: Specialist SLS (OFR)** **Location: GSC BOG** Support with spot quotes, monthly status and performance reports for OFR based on the status of the quotes and related to the operation. **Key Responsibilities**: - Receive quote request - Review that all information provided by the customer is clear and complete or ask for it when need it - Follow up...
-
Team Leader Ofr
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title**: Team Leader OFR **Location**: GSC BOG **Key Responsibilities**: - Monitor OFR Service Line program implemented in GSC BOG, optimizing and reducing the complexity of processes, generating efficiency, increasing productivity and adding value to customers and businesses. - Actively lead the team of OFR Specialist in charge, looking for operational...
-
Trainer Ofr
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title**:Trainer OFR **Location**:GSC BOG As an Expert with Business Support Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for driving and delivering Trainings for Ocean products. You will be responsible for supporting our Country Training teams in terms of addressing to all training,...
-
Specialist Ofr
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title: Specialist OFR (**Freight Forwarding**)** **Location: GSC BOG** The Agent plays a crucial role in ensuring the smooth and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the DHL network to enhance the customer experience. **Key...
-
Specialist Cdz
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title**: Specialist CDZ **Location**: GSC BOG Support customs Operation offices for both CAE and MLI stations in the United States through the audit and follow up of files making the respective Update and Validation of the information its OFR Imports in Kewill ISF system using either documents shipment at EDM/IBM platforms, Logis/CW1 and Customs...
-
Specialist -sls
hace 6 meses
Bogota, Colombia DHL A tiempo completo**Title**:Specialist SLS **Location**: GSC BOG **About the role**: - Receive quote request - Review that all information provided by the customer is clear and complete or ask for it when need it - Follow up on the quote status until getting a customer decision taking into account the TAT of the scope - Generate performance reports weekly/monthly based on...
-
Specialist - Sales
hace 6 meses
Bogota, Colombia DHL A tiempo completo**About the job** We are looking for an energetic, positive person, eager to learn, responsible, detail oriented and passionate about the world of logistics. This role is for students or professionals in Industrial Engineering, Business Administration, International Business or similar occupations who want to join us in our **DHL Global Service Center -...
-
Specialist Freight Forwarder
hace 6 meses
Bogota, Colombia DHL A tiempo completo**About the Role**: - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands - Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer - Meet all commitments to the customers in terms of...