Specialist Freight Forwarder
hace 4 semanas
**About the Role**:
- Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands
- Effectively communicates with DHL Network colleagues with focus on stressing a sense of urgency on behalf of the customer
- Meet all commitments to the customers in terms of follow-up/ongoing communication
- Follow up with DGF operations for booking/schedule/pre-alerts. Validate and share details with the customer
- Exception coordination/resolution with DGF operations & simultaneously send proactive updates to the customer
- Accept customer requests for quotations and send them to the Quotations team for processing. Passes on leads to Sales
- Record any customer complaints; solves customer complaints or assigns tasks to other functions
**Who Can Apply**:
- Whoever is not currently in implementations/migrations.
- Employees who have been in the organization for not less than 12 months.
- Have a minimum of 12 months continuous service with DHL and a minimum of 12 months in the current role
**Key Capabilities / Competencies**:
- Respect and result oriented
- Extremely customer centric and Solution driven
- Excellent multitasking skills within their workspace as well as computer software programs.
- Extensive knowledge of shipment lifecycle and end to end workflow
- Well versed with Freight forwarding terms specially incoterms and ways to connect locally to offer best solution to end customer.
- Expertise in CW1 and OFR/AFR service (GSC and Country processes) desirable
- Ability to work under pressure
- Ability to prioritize among competing tasks
- Leadership Attributes of DPDHL
**_
Note: Applicants must have their leader’s approval_
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