Finance Operations Analyst
hace 3 semanas
**We are looking for New Tigers**
**Who Are We?**
At Tiendamia, we’re more than just an online store. We’re the epicenter of e-commerce, where creativity and technology converge to provide unique shopping experiences to our customers in Latin America. We’re bold, innovative, and constantly evolving. If you’re ready to join a team that pushes boundaries, your next adventure begins here
We know that to create incredible experiences, the most important thing is to have the best team and the best Tigers, and that’s why we are looking for you.
**Mission**:
The mission of this role is to investigate and resolve refund discrepancies, collaborating with customer service, and enhance financial efficiency through reports, optimized processes, and exceptional service.
**Your challenges**:
- Investigate refund discrepancies and work closely with customer support to ensure timely resolution.
- Assist in preparing regular financial reports related to refunds, invoicing, and receivables.
- Identify opportunities to streamline refund and invoicing processes.
- Collaborate with cross-functional teams to implement improvements that enhance efficiency and accuracy.
- Maintain accurate and up-to-date records of refunds, invoices, and payment details.
- Perform regular audits and reconciliations to ensure data accuracy.
- Communicate with customers regarding refund and billing inquiries in a professional and timely manner.
- Provide exceptional customer service and assist in resolving issues related to financial transactions.
**Required Skills**:
- Bachelor's degree in Finance, Accounting, Business Administration, or a related field, including students in their final years.
- At least 2 years of experience in finance operations, accounts receivable, billing, or a similar role.
- Proficiency in using Excel/google sheets for analysis and creation reports.
- Experience with different ERP and accounting software.
- Advance level of English is desirable.
**Valued Skills**:
- Excellent attention to detail and analytical skills.
- Effective communication skills for interacting with customers and internal stakeholders.
- Problem-solving mindset with the ability to resolve disputes and discrepancies
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