Scaled Operations Analyst
hace 4 semanas
Traba is a technology company that enhances the productivity of the light industrial supply chain. We connect businesses with vetted workers to meet their staffing needs by leveraging location monitoring, predictive algorithms, machine learning, AI, computer vision, and other advanced technologies. Our mission is to empower both businesses and workers to reach their full productivity and potential. We’re proud to be backed by some of the world’s best investors, including Founders Fund, Khosla Ventures, and General Catalyst.
**Position Overview**:
We're looking for an entrepreneurial and motivated Scaled Operations Analyst to join our team and help us ensure our daily operations run on point as we work to achieve our mission of empowering workers and businesses alike.
**What You Will Do**:
- Monitor traba's daily operations live and make sure all shifts posted on our marketplace are executed flawlessly and prepare and troubleshoot in real-time in order to do so
- Coordinate closely with our Strategy & Operations team to understand each customer’s unique needs to shape the daily operations to meet those needs
- Ensure a positive and trusted experience for our workers on our platform
- Provide excellent experience for our workers before, during, and after their shifts
- Resolve support issues for workers in a timely manner to ensure customer satisfaction
- Communicate with and manage our workers effectively to deliver the number of workers our clients require to run their businesses
- Ensure workers are clocked in and clocked out at the right times to ensure accurate payment
- Identify opportunities to improve our processes, tooling, and product to be more efficient
- Support with forward-filling or worker-vetting initiatives when needed
- Help us build standard operating procedures and continuously improve upon them
- Learn and master multiple internal systems
- Help workers understand how to use the Traba app and handle sensitive, complex user-facing issues on the platform
**What You Will Need**:
- 2+ years of professional experience at a fast-growth company in a customer success, business support or similar role
- Proven ability to balance multiple critical tasks, work under pressure, and consistently deliver against deadlines
- An ownership mentality and strong work ethic that you bring to work every day
- Enthusiastic and positive attitude with strong customer empathy and care for our workers
- Customer management skills, including problem-solving, setting customer expectations, and building customer relationships
- Grit and willingness to roll up your sleeves and tackle something hands-on
- Excellent communication skills, both verbal and written
- Attention to detail balanced with swift execution
- Ability to thrive in a fast-paced and ambiguous environment
- Excellent organization, time management, and prioritization skills
**Job details and benefits**:
- Competitive pay with opportunity to grow into bigger responsibilities and rewards
- Opportunity to work with a highly competent team to grow yourself as a professional
- To begin with, this is a fully remote role but that might change in the medium-to-long term
- Rotating shifts including early mornings and weekends as well as regular weekdays and weeknights. You must be flexible
- As Traba is not active in Mexico yet, you will be paid your entire compensation as an independent contractor and you will be fully responsible for paying the corresponding income taxes to the government.
**Salary Range Details**:
The compensation range for this position varies by location, reflecting our market analysis and other relevant considerations. The ranges are as follows:
- ** Mexico** **Salary Range**: 175,700 MXN - 264,000 MXN
- ** Colombia** **Salary Range**: 39,265,700 COP - 58,900,000 COP
**Our Values**:
**Dream Big -** We are on a path to change the world for the better. We create and communicate a bold direction that inspires a life-changing vision. We don’t sacrifice long-term value for short-term results.
**Olympian’s Work Ethic -** Changing the world never comes easy. We work harder, longer, and smarter, not just two out of three. We put everything we have on the field.
**Growth Mindset -** We confront the toughest challenges head-on and persevere. Sometimes we fail, but we brush ourselves off, adapt, learn, and push forward with resilience.
**Customer Obsession -** We go the extra mile for our workers and businesses. We remain focused on delivering high-quality products and services that solve this massive and
**What is light industrial labor?**:
Light industrial flexible staffing is a $50B labor market that encompasses entry-level jobs in warehouses & distribution centers. These workers pack boxes, load trucks, and manage warehouse operations to keep supply chains running at peak efficiency.
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