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We are shaping the future of travel and building the largest global network of transport providers and retailers. Having grown 10x in the past year, we are one of the fastest growing startups in travel. Backed by three leading VCs (Creandum, Northzone and Lightrock), and now, following our recent €30m Series B funding, we are ready to push beyond.
We are looking for a **Data Operations Analyst** who will join our **Control room** team. You will play a vital role in conceptualizing new features, managing ongoing escalations, and ensuring seamless communication with our partners and management during issue resolution.
**What you'll do**:
- High-level monitoring of the company
- Help refine our monitoring by developing a deep understanding of the business
- Respond to incidents and perform first and second level investigations
- Perform data analysis to create and confirm hypothesis related to active incidents or other optimization potentials
- Support and run various strategic and operational projects
- Identify key improvement and optimization opportunities in our product and tech from an operational perspective
- Communicate technical needs in an understandable way, whether it be for external partners or internal developers
- Support our operations team by building and implementing new tools and defining new processes
- Align with other internal teams to conceptualize new features, actively manage ongoing escalations and incidents, and keep up communication with our partners and management of issues during resolution
**Workplace**:
We are a remote-first company, with teams located around the Globe, and our HQ office is in Berlin.
**Working times for this role are to begin between 09:00-12:00 (UTC -6), and to end between 18:00-21:00 (UTC -6) **Monday to Friday.**
**Flexibility will be needed in working hours.**
**Who you are**:
- You have a strong background related to Computer Science or Engineering, excellent analytical comprehension, and attention to detail
- 2+ years of professional experience as an IT Analyst, Data Analyst, Tech Support**,** or related role, working within cross-functional teams
- As a big plus, if you already have worked with Prometheus, Grafana, New Relic, or other related monitoring tools
- A fundamental understanding of relational databases and a good command of SQL
- You are hands-on, a self-starter, and willing to step out of your comfort zone
- You can work independently and proactively to suggest and implement ideas and improvements
- You are driven, ambitious, and willing to get hands-on in shaping the future of ground transportation travel
- You show ownership and responsibility of your problem space
- You are fluent in English, both verbal and written
**A view into our Tech stack**:
- Tracking and analytics: Prometheus, Grafana, New Relic, BigQuery
- Database: PostgreSQL
- Project management: Jira
**Our hiring team**:
Your Talent Partner (TP) and point of contact is Ceren Volkan and the Hiring Manager (HM) is Ygor Alvarez.
- Do you want to work on a product that is used by millions of people daily with a high load, availability and scalability, and the most advanced technology? Come join us_
