Assoc Patient Service Spec

hace 3 meses

Bogota, Colombia Medtronic A tiempo completo

**Careers that Change Lives**

The Associate Patient Service provides information and product support for technical and non-technical aspects of Pelvic Health therapies. The specialist provides this comprehensive information to patients and their families via telephone and written communications. The Associate Patient Service is responsible for documenting customer contacts and potential complaints for trending and FDA reporting.

**A Day in the Life**
- Responsibilities may include the following and other duties may be assigned.
- Responsible for providing contact center support at the times required by the business and defined by the weekly staffing schedule.
- Document all customer contacts utilizing the current procedures & work instructions for data collection and reporting.
- Deliver responses in a respectful manner demonstrating empathy, education, and empowerment.
- Responsible for understanding and following corporate and operating unit procedures.
- Must complete all required trainings on time.
- Responsible for escalating any identified gaps in process or product information necessary to respond to customer contacts.
- Provide accurate technical and non-technical information aligned with labeling.
- Maintain knowledge of Pelvic Health products and services; past, present, and future.
- Adhere to HIPPAA and applicable privacy laws and regulations.

**Must Have: Minimum Requirements**
- Bachelor degree.
- 1 or more years experience in customer service, technical support, in support desk, back office or related.
- Excellent communications skills.
- Great customer service skills.
- Fluent English level.
- Affinity towards systems and technology.
- Proven analytical skills and problem-solving skills.
- Knowledge in MS Office.
- Customer oriented attitude.
- Team player.

**Nice to Have**
- Neurological anatomy and physiology knowledge.
- Call Center or Customer/Technical Service experience
- Analytical/problem solving skills/experience.
- Medical Device product knowledge.
- Clinic and/or hospital experience.
- Experience in regulated environment.
- Experience with Windows OS, MS Office, Service Now (or similar incident management tools) and remote support tools.
- Experience in drawing and framing logical conclusions.

**About Medtronic**

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager, recruiter or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)

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