Customer Service Representative

hace 2 semanas

Bogota, Colombia Emapta A tiempo completo

**Job Information**:
Job Family

**CSR***

Work Arrangement

**Onsite***

City

**Bogota***

State/Province

**Distrito Capital de Bogotá***

Country

**Colombia***

**Join Our International Client’s Healthcare Revolution**

Welcome to the Customer Service Representative, where you'll find a unique blend of administrative and clinical responsibilities that make a genuine impact on patient care. In this role, you'll be an integral member of our client’s team in the healthcare management industry, dedicated to providing comprehensive primary care to a specific patient population. This role is about more than just tasks; it's about ensuring patients receive the highest quality healthcare, understand their medical condition, and have all the support they need. If you're passionate, compassionate, and looking to make a real difference, this role is perfect for you.

As a **Customer Service Representative**, you will serve as the primary point of contact for patient calls and inquiries, demonstrating a commitment to providing professional and courteous assistance. Your role will involve delivering exceptional customer service by promptly addressing questions and concerns, ensuring that patients feel supported and valued.

**_
Here’s an overview of your future role:_**
- Employment type: Indefinite term contract- Shift: Day | Monday to Friday | 7:30 Am to 5:00 Pm COL- Work Setup: Onsite, Bogotá- Salary: 3,300,000 COP

**What do you need to succeed?**
- Proficient in English at the B2-C1 level.
- Resides in Bogotá.
- Strong customer service skills.
- Efficient typing abilities.
- Exceptional attention to detail.
- Prior experience in healthcare.

**What awaits you in this role?**
- Act as the primary contact for patient calls and inquiries, providing professional and courteous assistance.
- Ensure the delivery of outstanding customer service by promptly addressing questions and concerns.
- Accurately schedule and confirm appointments using the office's system.
- Collect and verify patient information, ensuring compliance with confidentiality regulations.
- Assist patients in completing forms and paperwork.
- Collaborate with medical and dental staff to schedule consultations and coordinate treatment plans.
- Handle patient complaints, escalating complex matters as necessary.
- Maintain accurate electronic records of patient interactions.
- Manage day-to-day activities of the bilingual call center, ensuring adherence to procedures and service level agreements.
- Monitor call queues, agent availability, and call quality.
- Provide guidance, coaching, and training to agents.
- Handle escalations, evaluate performance, and resolve complex inquiries or complaints.
- Maintain a thorough understanding of medical and dental services and processes.
- Monitor call recordings for compliance and quality standards.
- Develop and implement quality assurance initiatives.
- Stay updated on industry trends, procedures, and regulations.

**Why choose us?**
- 5 Days work week
- Prepaid medicine
- Work-Items (laptop, mouse, and headset)
- 5 extra days of vacation leave (20 in total) that could be monetized
- Direct exposure to our clients
- Career growth opportunities
- Diverse and supportive work environment
- Prime Office Locations - Bogotá and Medellin
- Up skilling: Emapta Academy

**Whom you’ll work with**:
Our client, HG Doctors, is a healthcare management company founded in 1979 and headquartered in Hallandale Beach, Florida. With over 100 dedicated employees, HG Doctors serves medical practices across Florida, Georgia, and South Carolina. Our client's offices boast a prime location with easy access via major roads, providing convenience for all. With an unwavering commitment to exceptional services, their skilled doctors and staff deliver compassionate care. Our client takes pride in their state-of-the-art equipment and modern sterilization system, going beyond industry standards for your safety and comfort.

**Who are we?**

Discover a world of possibilities at **Emapta**, where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

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