Customer Service Specialist
hace 3 meses
**RedValley, the fast-growing company in Medellín,** is looking for an English-speaking, proactive, and strategic, _Lead Nurturing Specialist_ to join our boutique gym fitness client. As a **Lead Nurturing Specialist,** you will specialize in lead nurturing with the goal of converting sales leads into customers. The **Lead Nurturing Specialist** is responsible for handling all inbound traffic, converting that traffic into new leads, and providing regular reporting activities.
**What You'll Do**
- Sales to consumers, including education of services, identifying their needs, conversion, cross-selling, and up-selling.
- Taking and updating payment information, as necessary.
- Contact clients to obtain missing information or answer queries.
- Maintain and coordinate schedules, appointments, and calendars
- Coordinating and scheduling sessions with trainers and clients and adding to appropriate calendars.
- Commitment to constantly improving the customer experience.
- Maintain and update sales and customer records in CRM
- Develop monthly sales reports.
- Create spreadsheets, presentations, and marketing materials.
- Prepare and update key sales promotion calendars and spreadsheets; track promotional spending and keep organized records of all promotional spending.
- Communicate important feedback from customers internally.
- Ensure sales targets are met and report any deviations.
- Stay up-to-date with new services and features.
**What You'll Bring To The Team**
- Proven work experience as a customer service or sales representative, agent, or similar role.
- Hands-on experience with CRM software & Google Suite (GSheets in particular).
- Understanding of sales performance metrics.
- Excellent organizational and multitasking skills.
- A team player with a high level of dedication and a goal-driven attitude.
- Ability to work under deadlines.
- Advanced to native proficiency in English (written, spoken, comprehension)
**We Offer You**
- Opportunities to work in a fast-paced startup environment supportive of teamwork, ownership, and purpose.
- Flexible working environment (Hybrid/Remote)
- One-of-a-kind company values and teamwork culture as well as a meaningful mission and challenging work.
- Private health insurance plus a family member is available.
- A great discount on lunch with our partnered restaurants
Application Question(s):
- What is your salary expectation in COP?
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