Operations Analyst

hace 5 meses

Colombia Accommodations Plus International A tiempo completo

**Who We Are**

API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our customers a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology and solutions to our clients then API may be a great fit for you

**Position Description**

**Job Title**:Operations Analyst

**Department**: Operations

**Location**:MDE, Colombia

**Essential Functions**: _Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
- Tracks the status of the API queues for all clients, noting any deviations from normal changes, reassignments and relocations.
- Manages work assignments for each shift based on the current business needs and contractual requirement of each client. Continuously monitors assignments and volume throughout the shift and reallocates resources as required.
- Monitors all system functionality to ensure proper performance. Identifies and implements escalation protocols to support teams and senior management for any unexpected system issues or outages.
- Maintains a chronological shift log for recording key data for daily events highlighting open items that require additional follow up.
- Resolves operational issues and evaluates overall impact of delays for accommodations and/or sold out locations based on client Service Level Agreement (SLA).
- Focal point for contingency planning during operational disruptions.
- Ensures current, accurate information and procedures are utilized. Addresses operations work methods and problems. Ensures the team has up to date information to carry out the responsibilities of their positions.
- Supports organizational policies and senior leadership through productive analysis and constructive suggestions. Provides operational input for daily senior management briefings as required. Examines and recommends changes to improve the quality and efficiency of the daily operational plan and execution of the daily schedule plan.
- Reviews and recommends the most efficient hotel accommodation and/or transportation options to optimize use of resources to fulfil customer’s requirements. Reviews and recommends responses for issues, which will require follow-up analysis.
- Manage and maintain operational KPIs to include but not limited to: daily transaction time; average phone call answer rate, and response time goals.
- Maintain open communication with Operations Vertical Leads and VP of Client Delivery during shift on overall operational status, potential concerns and system functionality.
- Accept escalating calls including customer problems and take appropriate action to resolve issues.

**Competencies**
- Excellent client relationship building skills
- Strong problem solving and analytical skills
- Results driven
- Negotiation skills
- Able to multi task and work well under strict deadlines and fast paced environment
- Skilled at managing processes
- Ability to positively present API in customer facing situations
- Attention to detail and the ability to produce high quality work is a must
- Exceptional verbal and written communication skills
- Knowledge of airline operations and business models a plus
- Strong computer skills, with an emphasis on Microsoft Office products especially Excel
- Outstanding relationship management and customer service orientation skills
- Proven leadership experience, including the ability to lead and motivate a team

**Position Type and Expected Hours of Work**

API supports a 24/7/365 operation. This is an on-site, full-time position. Days and hours of work may vary depending on the needs of the business to include weekends, nights and holidays.

**Required Experience**
- **Minimum 1-year airline or airline crew scheduling experience a strong plus.**:

- Strong Microsoft Office computer skills with emphasis on Excel
- Customer service and client relationship background a strong plus
- Bachelor's degree from an accredited college or university
- Prior experience with GDS systems, hotel reservation systems, airline reservation systems and/or related functions _**preferred but not required.**_
- Excellent verbal and written communication skills.
- Able to work independently in a fast paced remote or in-office work environment.
- A profound understanding of how political, social and cultural differences between countries,
- people and cultures affect a successful partnership
- Ability to multi task and prioritize.
- Detail oriented with great organizational skills.
- Flexible availability to work varying schedules

  • Junior Support Operations Analyst

    hace 5 meses

    Colombia Sana Commerce A tiempo completo

    Medellín- - Revenue Operations**Junior Support Operations Analyst**: - Medellín Revenue Operations It all started in 2007, with a pizza and a plan. Sana Commerce is an e-commerce platform designed to help manufacturers, distributors and wholesalers succeed by fostering lasting relationships with customers who depend on them. We’re a fast-growing SaaS...

  • Orbital Analyst and Operations Specialist Lead

    hace 3 semanas

    Colombia L3Harris Technologies A tiempo completo

    Job Title: Lead, Orbital Analyst / Operations AnalystJob Code: 17515Job Description:The L3Harris Technologies team is seeking a highly skilled Orbital/Operations Analyst to support satellite space situational awareness (SSA) activities at Schriever SFB. As a member of a dynamic team, you will operate orbit determination and satellite characterization...

  • Nda, Fin Tech People Operations Analyst

    hace 5 meses

    Colombia SD Solutions A tiempo completo

    On behalf of NDA Company (Fin Tech), SD Solutions is looking for a talented **People Operations Analyst** to step onto a fintech unicorn rocketship! - SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer._ People Operations Analyst will be part of the Company's global People Operations team....

  • Operations Project Management Analyst

    hace 6 meses

    Colombia ttg Talent Solutions A tiempo completo

    **JOB TITLE**:Operations Project Management Analyst **LOCATION**:Colombia - Remote role **TYPE**:Full from home **SCHEDULE**:Monday to Friday - 40 hours weekly **TYPE OF CONTRACT**:6 months contract - temp to perm. **PAY RATE**: Salary expectation + BENEFITS **About The Role**: This role involves overseeing internal Engineering and Operations projects...

  • Backoffice Analyst

    hace 7 meses

    Colombia Lean Tech A tiempo completo

    The backoffice analyst is in charge of supporting the consolidation of deliverables in an efficient manner for internal and external customers and also providing support to the operations department in the collection and verification of information.

  • Operations Analyst

    hace 6 meses

    Colombia, Huila Crimson Education A tiempo completo

    **Want to revolutionize the future of education and do meaningful work that transforms future generations’ lives?** Crimson Global Academy (CGA) is a world-class online school delivering live, real-time learning to ambitious students around the world. With over 1500 students joining us from 65 countries, our vision is to unlock our students' limitless...

  • Operations Analyst

    hace 5 meses

    Colombia Accommodations Plus International A tiempo completo

    **Essential Functions** - The operations analysts act to meet and not impact or minimize the impact on the customer as to changes or extra demands; - must report to the leader any item that may affect the operation; - Always analyze the best way to solve various problems related or not to the operation operation itself; - Communication has to be clear and...

  • Chargeback Operations Analyst

    hace 2 semanas

    Colombia Tbwa ChiatDay Inc A tiempo completo

    Chargeback Operations Analyst (Colombia) Colombia, Remote About Sezzle: With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming...

  • Innovative Fraud Operations Specialist

    hace 8 horas

    Colombia Tbwa ChiatDay Inc A tiempo completo

    Company Overview: Sezzle is a fintech company that aims to revolutionize the shopping experience by providing interest-free installment plans. We are a dynamic team passionate about creating a unique shopping journey.Job Summary: We are seeking a talented and motivated Fraud Operations Analyst who will be responsible for monitoring users and transactions for...

  • Operations Analyst

    hace 5 meses

    Colombia GLT LOGISTICS A tiempo completo

    **GLT** is a Third Party Logistics Company founded in Miami, Florida in 2002. Our Company focuses on developing logistics and transportation solutions to simplify the inland freight shipping process, helping our customers to reduce costs, enhance carrier service and improve auditing practices to ensure correct freight bill charges. Our team members are...

  • Business Analyst

    hace 4 semanas

    Colombia Selectiva SAS A tiempo completo

    We are seeking a highly skilled Business Analyst to join our team. The successful candidate will be responsible for analyzing business needs and developing solutions to drive growth and efficiency. Main Responsibilities: Conduct thorough analysis of business operationsDevelop and implement process improvementsCollaborate with cross-functional teams to drive...

  • Payment Risk

    hace 5 días

    Colombia Inswitch A tiempo completo

    We're looking for a Payment Risk & Fraud Operations Analyst to create a best-in-class buyer payment experience for Inswitch users. You will work in the team that decides the fraud prevention strategy for each industry. The objective will be to optimize the decision of which payments we have to reject and make decisions that continues to improve the...

  • Financial Operations Analyst

    hace 1 mes

    Colombia Ellucian Company L.P. A tiempo completo

    Unlock Learning For AllWe are dedicated to helping higher education institutions empower student success by providing solutions that support the entire student lifecycle and deliver insights needed now and into the future. At Ellucian, we believe in humanizing our approach, recognizing that our people are our greatest strength.We are seeking a skilled...

  • FPRA Business Analyst

    hace 1 mes

    Colombia Nokia A tiempo completo

    Job Title: FPRA Business AnalystJob Summary:Nokia is seeking a highly skilled FPRA Business Analyst to join our team. As a key member of our finance team, you will be responsible for providing financial planning and analysis support to our business operations.Key Responsibilities:Provide financial planning and analysis support to business operations...

  • Fraud Operations Analyst

    hace 2 meses

    Colombia Sezzle A tiempo completo

    About Sezzle: Sezzle is a cutting-edge fintech company dedicated to financially empowering the next generation. With only one in three millennials owning a credit card and the majority lacking their desired credit scores, Sezzle addresses these challenges through a payment platform that offers interest-free installment plans at online stores. By...

  • Financial Operations Analyst

    hace 3 semanas

    Colombia Ellucian Company L.P. A tiempo completo

    Educate. Elevate. Empower.At Ellucian, we share a common vision of transformation in higher education. As the global leader in EdTech, we serve over 2,900 customers and reach more than 22 million students across 50 countries.About the OpportunityWe are seeking an accomplished Financial Operations Analyst to join our team. In this role, you will play a...

  • Business Operations Specialist

    hace 8 horas

    Colombia Fpsinc A tiempo completo

    About Full Potential SolutionsFull Potential Solutions (FPS) is a pioneering product company based in the US, dedicated to revolutionizing contact center operations worldwide. By harnessing the power of cutting-edge technology and deep domain expertise, FPS empowers organizations to deliver exceptional customer experiences.We are headquartered in the US but...

  • Corporate Groups Analyst

    hace 6 meses

    Colombia ttg Talent Solutions A tiempo completo

    **Corporate Groups Analyst** **Medellín** **Description**: We are currently seeking a Corporate Groups Analyst to oversee and maintain administrative tasks related to new business quotations. This role involves liaising with agents during negotiations and collaborating with the operations team to ensure the timely and successful delivery of new business...

  • Fraud Operations Analyst

    hace 4 días

    Colombia Tbwa ChiatDay Inc A tiempo completo

    With a mission to financially empower the next generation, Sezzle is revolutionizing the shopping experience beyond payments, blending cutting-edge tech with seamless, interest-free installment plans that make shopping smarter and more accessible. We’re not just transforming payments; we’re redefining how people discover, interact with, and purchase the...

  • Business Analyst

    hace 6 meses

    Colombia, Huila Datavail A tiempo completo

    **Detailed Job Description** **Position Overview** - Will function as a Business Analyst within MS Business Unit - Will report to a Project Manager, a more senior Business Analyst within the group or a systems Analyst - Will Identify and translate high level, conceptual user-requirements into specifications of business and functional...