Business Operations Specialist
hace 1 semana
Full Potential Solutions (FPS) is a pioneering product company based in the US, dedicated to revolutionizing contact center operations worldwide. By harnessing the power of cutting-edge technology and deep domain expertise, FPS empowers organizations to deliver exceptional customer experiences.
We are headquartered in the US but have a presence in India and the Philippines, with a global outlook and an innovative approach to solving complex problems. Our cutting-edge products leverage AI, cloud scalability, and omnichannel engagement to drive business growth and optimize agent performance.
Salary RangeThe estimated salary for this position falls within the range of $80,000 - $120,000 per annum, commensurate with experience and qualifications.
Job DescriptionAs a Business Analyst Lead at FPS, you will play a crucial role in driving business success through data-driven insights. Your responsibilities will include:
- Understanding and documenting customer requirements to deliver tailored solutions
- Collaborating with operations and product owners to drive business outcomes
- Mentoring and managing a team of Business Analysts to ensure seamless delivery
To excel in this role, you should possess:
- A strong background in contact center operations, analytics, or a related field
- Excellent analytical and problem-solving skills, with a keen eye for detail
- Effective communication and leadership abilities, with experience in managing teams
- Familiarity with data analytics tools, such as MS Excel, Gsheet, Power BI, and Tableau
- Knowledge of Lean Six Sigma principles and methodologies
At FPS, we offer a dynamic work environment, competitive compensation, and opportunities for professional growth and development. If you are passionate about delivering exceptional customer experiences and driven by data-driven insights, join our team today
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