Regional Operations Center Manager
hace 6 meses
TransUnion's Job Applicant Privacy Notice
**What We'll Bring**:
The Regional Operations Center Manager is responsible for managing all aspects of operational support including Command Center, L1 infrastructure support and Dashboard Monitoring functions. The scope of work includes managing diverse technical and non-technical teams, developing and maintaining standard operating procedures, managing shift schedule and workload/ ticket queue, monitoring health of environment, responding to critical incidents and participating in incident bridge calls, developing talent pipeline, driving reporting process and effectively collaborating across functions. Regional Operations Center Manager is required to have a fluent comprehension of Spanish and English and ability to communicate across cultures. The position also assumes a deep understanding of region/country-specific aspects of managing IT operations in Central and South America. This role plays an integral part in the uptime availability of services to our customers.
**What You'll Bring**:
**What you will bring**:
- Over 7 years of experience supporting IT infrastructure operations such as Windows, Linux, VMware, Containers, Network/load balancers and cloud
- Over 7 years of people management experience
- Solid understanding of ITIL and ITSM
- Firm knowledge and experience supporting cloud infrastructure and services (AWS is preferred)
- Minimum 3 years of Command Center experience
- Experience working in DevOps/SRE culture is a huge plus
- Experience handling Major Incidents
- Drive to find, highlight and eliminate operational inefficiencies
- Situational awareness: be aware of all tickets and issues in the environment and act decisively
- Solid people management and talent development skills. Responsible for managing all aspects of local L1 infrastructure support team
- Ability to deliver monthly status reports, provide recommendations, highlight opportunities and lead an effort to improve operational metrics
- Ability to effectively on-board new processes and develop best practices
- Ability to build a stable bench of talent and be prepared to scale out department’s operations
- Strong team-building skills and ability to effectively communicate with technical and non-technical personnel
**We would love to see**:
- Bachelor degree in CS or related field
- Familiarity with ITIL
- Solid reporting skills
- Strong in process improvement identification, recommendations and implementation
- Experience using infrastructure monitoring tools such as BMC TrueSight/CatchPoint/Grafana/Prometheus/App Dynamics/Splunk
- Experience using ticketing systems such as Service Now, Remedy, Manage Engine, Tivoli, etc.
- Fundamental understanding of infrastructure: switching and routing, server hardware, virtualization, Linux, Windows and storage
- Fundamental understanding of infrastructure troubleshooting process from A to Z.
- Strong written and communication skills required
- Comfortable in a fast pace work environment
**Impact You'll Make**:
**Important to note**:
- Willingness to work non-standard hours
- Will require a “hands-on” participation in incident management process including bridge calls and follow up work
- This is a hybrid role.
TransUnion Job Title
Manager I, IT Support
-
Regional Operations Manager
hace 7 meses
Bogota, Colombia Wood Plc A tiempo completoOverview / Responsibilities: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood Consulting...
-
Regional Operations Manager
hace 7 meses
Bogota, Colombia Wood Plc A tiempo completoDescripción general / **Responsabilidades**: Wood is seeking a passionate and dynamic **Regional Operations Manager** to lead, direct and coordinate all the strategy, sales operations and administrative functions related to the Process & Chemicals end market (in principle) within Technical Consulting (TC) Americas in support of positioning the overall Wood...
-
Operations Manager
hace 6 meses
Bogota, Colombia BCD Travel Corporate A tiempo completoSenior Operations Manager The Senior Manager - Operations is responsible for the overall management and performance of a large travel operation or multiple operations including operational performance, client servicing and retention, employee management and budgetary and cost management. This person ensures all operational goals are met consistently. This...
-
Operations Manager
hace 7 meses
Bogota, Colombia TaskUS A tiempo completo**Job Description: Operations Manager** What does an Operations Manager really do? Think of yourself as a leader and the master of your department, so not just anyone is qualified for this role! Here at TaskUs we make sure we hire the best of the best, after all, we are a ridiculously good company so we make sure our employees are top notch. Come on now, we...
-
Operations Manager
hace 7 meses
Bogota, Colombia IntouchCX A tiempo completoAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
-
Psc (People Services Center) Manager
hace 6 meses
Bogota, Colombia Twilio A tiempo completo**See yourself at Twilio**: Join the team as our next **Manager, People Services Center (PSC)** **Who we are & why we're hiring**: Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a globally anti-racist, anti-oppressive, anti-bias company that actively...
-
Security Operations Center
hace 7 meses
Bogota, Colombia Radware Bot Manager A tiempo completoSecurity Operations Center (SOC) Team Lead - (24000038) **Responsibilities**: - Serve as a senior technical focal point, technical escalation lead for a SOC, and liaise with other teams within the Radware Cloud organization to provide a world-class service. - Manage, mentor, lead, and coach security analysts, supporting customers across the globe defending...
-
Manager, Regional Security
hace 7 meses
Bogota, Colombia Mastercard A tiempo completoOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Regional Clinical Trials Operations Lead
hace 6 meses
Bogota, Colombia Merck Sharp & Dohme A tiempo completoThis role primarily supports in bigger regions (LATAM, Central America and Caribbean) the study portfolio management, focusing in development and strengthening of the regional capabilities in clinical research in assigned Therapeutic Areas (TA). Under the supervision and oversight of the Regional Operations Head, this role supports the the study allocation...
-
Operations Manager
hace 6 meses
Bogota, Colombia Continuum Global Solutions A tiempo completoBogotá, Bogotá D.C., CO, 111611**Description**: - At Continuum Global Solutions, our vision is to be the leader in customer experience by connecting the right people with innovative solutions to deliver outstanding results. We will empower and support our employees to reach unimaginable heights while growing our business to make a global impact. Our...
-
Operations Manager
hace 6 meses
Bogota, Colombia Sagan A tiempo completo**Position: Operations Manager** **Location**:Remote (CST Timezone) **Work Schedule**: Monday - Friday, 9 AM - 5 PM (CST) **Role Overview**: As Operations Manager, you will play a pivotal role in overseeing our day-to-day operations. You will be instrumental in measuring team performance, managing external vendors and projects, and problem-solving...
-
Global Data Operations Manager
hace 6 meses
Bogota, Colombia MSD A tiempo completoUnder the direction of the Global Data Operations leadership, the Global Data Operations Manager is responsible for leading clinical data managers and tactical operations tasks within a Data Management Center. They are responsible for ensuring the consistent execution of quality processes and managing the workload and development of their direct staff....
-
Global Data Operations Manager
hace 6 meses
Bogota, Colombia MSD A tiempo completoUnder the direction of the Global Data Operations leadership, the Global Data Operations Manager is responsible for leading clinical data managers and tactical operations tasks within a Data Management Center. They are responsible for ensuring the consistent execution of quality processes and managing the workload and development of their direct staff....
-
WMS Implementation Manager
hace 6 meses
Bogota, Colombia Kuehne+Nagel A tiempo completoConstruye y promueve excelentes relaciones con colegas, diseña experiências de clientes que inspiran lealtad. Eres el pilar más importante de nuestro éxito. Tú marcas la diferencia. ** Your Role **:The WMS Implementation Manager is responsible for implementing warehouse management systems and processes within KN distribution centers. Interact with...
-
Regional Operations Director
hace 6 meses
Bogota, Colombia Selina A tiempo completo**Who we are** Our Mission is to inspire authentic and meaningful connections. Selina was born out of a desire to celebrate the nomadic lifestyle: to experience our planet’s most beautiful places, to build community, to engage with locals and fellow travellers, to work and enjoy new adventures. **What the role is** This position will lead the regional...
-
Director de Operaciones Cobranza Contact Center
hace 6 meses
Bogota, Colombia Ventas y Servicios A tiempo completoSi eres profesional y cuentas con experiência de 3 años en cargos estratégicos, como gerente de cuenta, Director de operaciones de cobranza en contact center, administrando equipos de trabajo, diseñando estrategias de operación de contact center, cumplimiento de indicadores operativos y financieros, optimización de presupuesto, relacionamiento con...
-
Director de Operaciones Cobranza Contact Center
hace 4 meses
Bogota, Colombia Ventas y Servicios A tiempo completoSi eres profesional y cuentas con experiência de 3 años en cargos estratégicos, como gerente de cuenta, Director de operaciones de cobranza en contact center, administrando equipos de trabajo, diseñando estrategias de operación de contact center, cumplimiento de indicadores operativos y financieros, optimización de presupuesto, relacionamiento con...
-
Regional Sales Manager
hace 6 meses
Bogota, Colombia Acreaty Management Consultant Pvt Ltd A tiempo completoHiring for a reputed group in home furnishings/home fashion Products Designation: RSM Positions: Two Location: One in Bogota D.C. Colombia (English & Spanish must) One in Johannesburg South Africa **Role Description** - This is a full-time on-site /hybrid role as a Regional Sales Manager LATAM located in Bogota, D.C. Colombia to cover South & Central...
-
Call Center Manager
hace 6 meses
Bogota, Colombia Sagan A tiempo completo**Job Title: Call Center Manager** **Location**:Remote (CST Timezone) **Working Schedule**: Monday - Friday, 11:00 AM to 07:00 PM CST (Need to have staggered hours to have weekend call coverage) **Job description**: **Key Responsibilities**: Team Leadership and Management: - Lead and inspire a team of call center representatives to achieve performance...
-
Digital Operations Manager
hace 7 meses
Bogota, Colombia Advanced Digital Media Services, Inc. A tiempo completo**Job Role**:Operations Manager **Job Type**:Management The **Digital Operations Manager** is responsible for the efficient and effective execution of digital marketing services. This role involves coordinating, managing, and optimizing various operational processes to ensure the highest level of service delivery to our clients. The Digital Operations...