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Quality Assurance Analyst and Recruitment
hace 4 días
This is a remote position.
**Key Responsibilities**:
- Monitor and analyze adherence to quality policies and procedures.
- Provide effective coaching and feedback to agents.
- Develop reports on top call drivers and opportunities for improvement.
- Attend call calibration sessions and contribute to action plans for quality enhancement.
- Execute internal monitoring and inform of suspicious behaviors.
**Contract Type: Service Provision (Contractors responsible for their own social security payments)**
**Schedule**:Monday - Friday 8 AM - 5 PM Eastern Time**
**Requirements**:
- Proven experience in **Quality Assurance and Recruitment **whithin a call center/BPO environment. (2 years+)
- Bachelor's degree preferred.
- Fluent English (C1 level), with excellent communication skills.
- Proficient in MS Office and data analytics.
- Strong problem-solving, analytical abilities, and interpersonal skills.
- **Advanced Excel **Knowdlege and skills
**Benefits**:
- Competitive salary, negotiable based on experience.
- Opportunity to work 100% remotely with a dynamic and supportive team.
- Continuous professional development and career growth.
- Weekends OFF
Pregunta(s) de postulación:
- Excel Level?
Experiência:
- Quality Assurance: 2 años (Obligatorio)
- Recruitment: 1 año (Obligatorio)
Idioma:
- Inglés C1 (Obligatorio)
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